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KACE Systems Deployment Appliance 8.0 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the appliance Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

View the appliance log files

View the appliance log files

You can view log files that the appliance creates and maintains automatically.

1.
On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.

Appliance log types and descriptions

Appliance log types and descriptions

You can view a description of the log files for System, Web Server, appliance Server, File Servers, Task Processor, Privileged Action Server, Scheduled Action Server, User State Migration, Import and Export, REST API, and Update .

Table 5. Appliance Logs

Log type

Log name

Description

System

System Messages

Displays system messages from the operating system running the appliance.

Outgoing Mail Log

Displays logs of email messages sent from the appliance.

Data Storage Configuration

Displays external storage configurations on the appliance.

Web Server

Access Log

Displays the request log file for the Apache™ Web server.

Error Log

Displays the error log file for the Apache Web server.

KACE SDA Server

Output Log

Displays messages from system updates, cleanup tasks, offboard storage updates, driver feed and documentation updates.

Error Log

Displays errors from system updates, cleanup tasks, offboard storage updates, driver feed updates and documentation updates.

Multicast Log

Displays program execution details about multicast imaging jobs.

File Servers

TFTP Transfer Log

Displays appliance boot errors and requests.

NETBIOS Name Server

Displays messages from the NetBIOS server on the appliance.

Windows File Server

Displays messages from the Samba service, which shares the folders on the appliance.

Task Processor

Output Log

Displays messages from the appliance server task processor, which runs tasks in the background. The tasks that can be processed include:

Error Log

Displays errors in the tasks that the appliance server task processor performs.

Privileged Action Server

Output Log

Displays output from the privileged action server, which is tasks that require elevated permissions. These tasks include:

Error Log

Displays errors that occur while the privileged action server is running.

Scheduled Action Server

Output Log

Displays messages from the appliance scheduled tasks. These scheduled tasks include:

Error Log

Displays errors in the scheduled task.

User State Migration

Failed Error Log

Displays failures in the online USMT scanning process.

Import and Export

Import Log

Displays output and errors of any import jobs.

Export Log

Displays output and errors of any export jobs.

Download Logs

Downloads the appliance log files as a single .tgz file.

Nightly Updates

Output Log

Displays messages from the nightly updates to the system.

Error Log

Displays any errors from the nightly updates.

REST API

API Log

Displays output and errors from the REST API.

Appliance Updates

Update Log

Displays output from any appliance updates that have been applied.

Shutting down and rebooting the appliance

Shutting down and rebooting the appliance

You might need to shut down or reboot the appliance from time to time when troubleshooting or performing maintenance tasks.

Before shutting down or rebooting the appliance, ensure that none of the following processes are active:

Power off the appliance

Power off the appliance

You can power off the appliance and restart it if a deployment has stalled, or if there is a problem with the network connection. Powering off the appliance requires pressing the Power button again to turn it on.

1.
On the left navigation pane, click Settings to expand the section, then click Appliance Maintenance to display the Appliance Maintenance page.
NOTE: You can only update the appliance if your license is up to date. When your license expires, a message appears at the top of the page, instructing you to update your license. The License Maintenance Status field on this page indicates the state of your license. To update your license, obtain a new key from your KACE sales representative, and update it on the Registration and Licensing page. If one or more Remote Site Appliances (RSAs) are associated with this appliance, the new license key is automatically updated on those RSAs after a synchronization.
2.
In Utilities > Power Management, click Power Off.
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