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KACE Systems Deployment Appliance 7.0 Common Documents - Administrator Guide

About the KACE Systems Deployment Appliance Getting started Using the Dashboard Configuring the KACE SDA Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows or Linux Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Managing custom deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software Glossary About us Legal notices

Downloading the KACE SDA log files

Downloading the KACE SDA log files

You can download log files directly from the Administrator Console, which can be useful during troubleshooting.

Download all appliance log files

Download all appliance log files

You can download all of the KACE SDA log files to track and review what is happening on the appliance to help identify any problems that might occur.

1.
On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.
2.
Scroll to the bottom of the page and click Download All Logs to display the Appliance Logs page.
3.
Click OK.

View the appliance log files

View the appliance log files

You can view log files that the KACE SDA creates and maintains automatically.

1.
On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.

Appliance log types and descriptions

Appliance log types and descriptions

You can view a description of the log files for System, Web Server, KACE SDA Server, File Servers, Task Processor, Privileged Action Server, Scheduled Action Server, User State Migration, Import and Export, REST API, and Update .

Table 6. Appliance Logs

Log type

Log name

Description

System

System Messages

Displays system messages from the operating system running the KACE SDA.

Outgoing Mail Log

Displays logs of email messages sent from the KACE SDA.

Data Storage Configuration

Displays external storage configurations on the KACE SDA.

Web Server

Access Log

Displays the request log file for the Apache™ Web server.

Error Log

Displays the error log file for the Apache Web server.

KACE SDA Server

Output Log

Displays messages from system updates, cleanup tasks, offboard storage updates, driver feed and documentation updates.

Error Log

Displays errors from system updates, cleanup tasks, offboard storage updates, driver feed updates and documentation updates.

Multicast Log

Displays program execution details about multicast imaging jobs.

File Servers

TFTP Transfer Log

Displays KACE SDA boot errors and requests.

NETBIOS Name Server

Displays messages from the NetBIOS server on the KACE SDA.

Windows File Server

Displays messages from the Samba service, which shares the folders on the KACE SDA.

Task Processor

Output Log

Displays messages from the KACE SDA server task processor, which runs tasks in the background. The tasks that can be processed include:

Error Log

Displays errors in the tasks that the KACE SDA server task processor performs.

Privileged Action Server

Output Log

Displays output from the privileged action server, which is tasks that require elevated permissions. These tasks include:

Error Log

Displays errors that occur while the privileged action server is running.

Scheduled Action Server

Output Log

Displays messages from the KACE SDA scheduled tasks. These scheduled tasks include:

Error Log

Displays errors in the scheduled task.

User State Migration

Failed Error Log

Displays failures in the online USMT scanning process.

Import and Export

Import Log

Displays output and errors of any import jobs.

Export Log

Displays output and errors of any export jobs.

Download Logs

Downloads the KACE SDA log files as a single .tgz file.

Nightly Updates

Output Log

Displays messages from the nightly updates to the system.

Error Log

Displays any errors from the nightly updates.

REST API

API Log

Displays output and errors from the REST API.

Appliance Updates

Update Log

Displays output from any appliance updates that have been applied.

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