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KACE Systems Deployment Appliance 4.1 - Administrator Guide

Table of Contents

About the KACE Systems Deployment Appliance (K2000) Getting started

Tasks for getting started using the K2000 appliance About the K2000 components Log in to the Administrator Console Configure the language settings

Using the Dashboard

Customize the Dashboard

Configuring the K2000

Configure the initial network settings Modify the initial network settings Changing the default passwords

Change the Samba share password Set the VNC® password

Configuring the appliance date and time settings

Configure the date and time

Enabling link aggregation

Create an aggregate link

Configuring the data sharing preferences

Share basic appliance data usage Share detailed usage data

Linking Quest KACE appliances

Enable appliance linking Add Names and Keys to appliances Disable linked appliances

Setting up user accounts and user authentication

Add or edit local administrator accounts Configure an LDAP server for user authentication Test the LDAP server Delete user accounts

Configuring security settings

Enable SNMP monitoring Enable SSL using an existing certificate Generate private key for new SSL certificate Disable SSL Enable offboard access to database Enable SSH Root Login (KACE Support)

Preparing for deployment

Set up the deployment environment Enable the on-board DHCP server Configure the offboard DHCP server Download and install the K2000 Media Manager Download and install Windows ADK Upload OS installation or source files View source media details Choosing the type of deployment Supported images types

Managing device inventory

Configure and run a network scan Add network inventory to the appliance Scan active and non-active devices on the network Add devices manually Upload specific target device models Join devices to a domain Issue a Wake-on-LAN request Deploy to devices in the K1000 inventory View device details from a network scan Apply a KUID to the K1000 Agent Collect the computer name Apply the computer name Delete devices from Device Inventory Delete devices from Network Inventory Unregister devices About the device action icons Run an action on devices Access remote devices using a VNC session

Create and apply labels Remove components from a label Delete a label from the appliance View the components assigned to a label

Creating a Windows Boot Environment

Create a Windows boot environment Create a boot environment from existing source media Update drivers Set new KBE as default

Managing drivers

Managing network drivers

Download network and storage drivers Import driver packages Display device compatibility View driver compatibility details Export drivers Re-cache drivers

Managing operating system drivers

Enable Driver Feed for scripted installations Enable Driver Feed for system images Disable Driver Feed Download operating system driver packages Add drivers to OS as a post-installation task

Capturing images

Preparing for capture Capture system images Create a single partition Format C drive as NTFS Create a UEFI partition Apply a UEFI partition Capture native WIM images Edit a system image

Capturing user states

Upload USMT software from the appliance Upload USMT software from Media Manager Create USMT Scan Template Scan user states Scan user states offline Deploy user states to target devices automatically Deploy user states to target devices manually

Creating scripted installations

Create a scripted installation Create an answer file Registration Data settings Administrator Account settings General settings Network settings Windows Components setting Modify scripted installation configuration file Install Vista MBR Install XP 2003 MBR

Creating a task sequence

Adding pre-installation tasks

Add Application Add BAT Script Add Windows Script Add Shell Script Add DiskPart Script Common DiskPart command-line options

Adding post-installation tasks

Add Application Add BAT Script Add Naming Rule Add K1000 Agent Installer Add Custom HAL Replacement Add Windows Script Add Service Pack

About uploading files About runtime environments Set task error handling option Assign tasks to system image deployment Assign tasks to scripted installation deployment Edit deployment tasks

Automating deployments

Create a boot action Run deployment on next network boot Modify a boot action Set default boot action Schedule a deployment Delete a boot action Create a multicast WIM image deployment Edit the default multicast settings View automated deployments in progress View completed automated deployments Edit failed tasks View the automated deployment image details

Performing manual deployments

Install a boot environment to a USB device Copy an image to a USB flash device Create a USB device driver directory Add drivers to USB images Download the boot environment as bootable ISO Network boot a target device Deploy the image manually View the manual deployments in progress View the completed manual deployments

Imaging Mac devices

Download the Media Manager for Mac OS X Create a NetBoot environment image Enable the NetBoot server Customize the image before capture Capture a Mac OS X image Customize image before deployment Create a single HFS plus partition Apply the Mac OS X ByHost preferences Collect the Mac OS X computer name Apply the Mac OS X computer name Change the Mac OS X computer name Join device to an Active Directory Domain Perform a unicast Mac OS X image deployment Environment variables for any script Performing multicast Mac OS X image deployments Create a multicast DMG image deployment View the Mac OS X multicast deployment progress View the Mac OS X multicast deployment log files

About the Remote Site Appliance

Remote Site Appliance setup requirements Install the RSA on a VMware or Hyper-V host Configure the RSA network settings Link the K2000 to an RSA Add and sync the RSA to the appliance

Importing and exporting appliance components

Schedule the export of components Use Off-Board Package Transfer Upload packages for import Import appliance components Package components to export

Managing disk space

Verify available disk space Delete images not associated with devices Delete images associated with devices Delete unassigned scripted installations Delete unassigned boot environments Delete source media Delete unassigned pre-installation tasks Delete unassigned post-installation tasks Enabling offboard storage Add a virtual disk for offboard storage Revert offboard data to onboard storage Configure an off-board storage device

Troubleshooting appliance issues

Test device connections on the network Enable a tether to Quest KACE Technical Support Open a support ticket Troubleshooting the Boot Manager

Test whether a target device can network boot Change the Boot Manager interface Set the Boot Manager timeout Select the local hard disk boot method Change the network delay time

Recovering devices

Recover corrupted devices Downloading the K2000 log files

Download all appliance log files View the appliance log files Appliance log types and descriptions

Shutting down and rebooting the appliance

Power off the appliance Reboot the appliance

Updating appliance software

View the appliance version Check for and apply automatic updates Update the appliance manually

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Download all appliance log files

Download all appliance log files

You can download all of the K2000 appliance log files to track and review what is happening on the appliance to help identify any problems that might occur.

1.

On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.

2.

Scroll to the bottom of the page and click Download Logs to display the Appliance Logs page.

3.

The log files are download as a single .tgz file.

4.

Extract the files to view its contents.

You can provide access to any log files or screenshots of problems to help Quest KACE Technical Support diagnose and resolve issues.

You can enable a tether to Quest KACE Technical Support so that a Quest KACE representative can connect to your appliance for troubleshooting. See Enable a tether to Quest KACE Technical Support.

View the appliance log files

View the appliance log files

You can view log files that the K2000 appliance creates and maintains automatically.

1.

On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.

2.

Click the name of the log file that you want to view.

The log content displays on the page chronologically. You can view by Oldest on top or by Newest on top.

Appliance log types and descriptions

Appliance log types and descriptions

You can view a description of the log files for System, Web Server, K2000 Server, File Servers, Task Processor, Privileged Action Server, Scheduled Action Server, User State Migration, and Import and Export.

Table 6. Appliance Logs

System Messages

Displays system messages from the operating system running the K2000.

Outgoing Mail Log

Displays logs of email messages sent from the K2000 appliance.

Data Storage Configuration

Displays external storage configurations on the K2000.

Displays the request log file for the Apache™ Web server.

Displays the error log file for the Apache Web server.

Displays messages from system updates, cleanup tasks, offboard storage updates, driver feed and documentation updates.

Displays errors from system updates, cleanup tasks, offboard storage updates, driver feed updates and documentation updates.

Displays program execution details about multicast imaging jobs.

TFTP Transfer Log

Displays K2000 boot errors and requests.

NETBIOS Name Server

Displays messages from the NetBIOS server on the K2000.

Windows File Server

Displays messages from the Samba service, which shares the folders on the K2000.

Displays messages from the K2000 server task processor, which runs tasks in the background. The tasks that can be processed include:

•

Importing source media that the Media Manager uploads.

•

Importing a WIM or K-Image.

•

Rebuilding driver cache.

•

Rebuilding a KBE environment.

•

Creating and updating scripted installations.

•

Synchronizing with a remote K2000.

Displays errors in the tasks that the K2000 server task processor performs.

Privileged Action Server

Displays output from the privileged action server, which is tasks that require elevated permissions. These tasks include:

•

Changing any K2000 settings such as network, region and locale, date and time, or SSL.

•

Performing upgrades.

•

Running the reboot or power-off command.

•

Migrating to or importing from external storage.

•

Setting file permissions on imported media.

Displays errors that occur while the privileged action server is running.

Scheduled Action Server

Displays messages from the K2000 scheduled tasks. These scheduled tasks include:

•

Check for drive failures.

•

Update the disk usage chart and external-storage status.

•

Check for Driver Feed updates from Quest KACE.

•

Check for server updates.

•

Rotate the log.

•

Displays errors in the scheduled task.

User State Migration

Failed Error Log

Displays failures in the online USMT scanning process.

Import and Export

Displays output and errors of any import jobs.

Displays output and errors of any export jobs.

Downloads the K2000 log files as a single .tgz file.

Displays output and errors from the REST API.

Shutting down and rebooting the appliance

Shutting down and rebooting the appliance

Power off the appliance

Reboot the appliance

You might need to shut down or reboot the appliance from time to time when troubleshooting or performing maintenance tasks.

Before shutting down or rebooting the appliance, ensure that none of the following processes are active:

•

Package imports or exports

•

Source media uploads

•

System image uploads or rebuilds

•

Scripted installation rebuilds

•

•

•

Driver downloads through Driver Feed

•

User state scans

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