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KACE Systems Deployment Appliance 4.1 - Administrator Guide

About the KACE Systems Deployment Appliance (K2000) Getting started Using the Dashboard Configuring the K2000 Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software About us Legal notices Glossary

Change the network delay time

Change the network delay time

You can change the amount of time that the appliance waits for the DHCP server to respond after the network drive is mounted. The connection time occurs before proceeding with the boot process when booting from the K2000 Boot Environment (KBE).

You can change the default KBE Network Bringup Delay time, which is 15 seconds, in cases where you have a high-latency network, and devices might not be able to boot in to the K2000 Boot Environment (KBE) within the allocated time.

1.
On the left navigation pane, click Settings to display the Control Panel, then click General Settings to display the General Settings page.
2.
In KBE Network Bringup Delay, enter the duration in seconds.
Increasing the network delay time in 5-second intervals provides more time to access the KBE. In high latency networks, you may need to increase the delay to ensure that there is enough time to fully load the KBE.
3.
Click Save.

Recovering devices

Recovering devices

Recover corrupted devices
Downloading the K2000 log files

The KBE Main Menu, which loads on target devices after you network boot a device in to the appliance, provides a Recovery menu option. You can modify or replace files, and edit the registry to boot unresponsive devices.

Recover corrupted devices

Recover corrupted devices

You can restore corrupted devices or devices that cannot boot from its hard drive.

1.
From the KBE Main Menu on the target device, click Recovery.
The recovery tools appears.
2.
Click the recovery tool you want to run.
Closing the registry editing window saves the changes you made.
3.
Click Back to Main Menu to exit the tool.

Downloading the K2000 log files

Downloading the K2000 log files

Download all appliance log files
View the appliance log files
Appliance log types and descriptions

You can download log files directly from the Administrator Console, which can be useful during troubleshooting.

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