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KACE Systems Deployment Appliance 4.1 - Administrator Guide

About the KACE Systems Deployment Appliance (K2000) Getting started Using the Dashboard Configuring the K2000 Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software About us Legal notices Glossary

Test device connections on the network

Test device connections on the network

You can use the ping program to test network connectivity.

1.
On the left navigation pane, click Support to display the KACE Support Portal panel.
2.
Click Troubleshooting to display the Support Troubleshooting Tools page.
3.
From the Tool drop-down list, select ping.

Enable a tether to Quest KACE Technical Support

Enable a tether to Quest KACE Technical Support

You can access the K2000 Support Portal to request a tether to your appliance to enable Quest KACE Technical Support to troubleshoot issues.

To ensure security, enable remote access to the appliance after the Support team authorizes you to do so.

1.
On the left navigation pane, click Settings to display the Control Panel, then click Security to display the Security Settings page.
2.
Select the Allow SSH Root Login (KACE Support) check box.
3.
Click Save.
4.
On the left navigation pane, click Support to display the KACE Support Portal panel.
5.
Under Contact Quest KACE, click Enter a Tether key to display the Support Tether Key page.
6.
Select the Enable Tether check box, and enter the key that the Support team provided.
7.
Click Save.

Quest KACE Technical Support now has remote access to your appliance.

Open a support ticket

Open a support ticket

You can open support tickets from within the appliance and enter the details to troubleshoot appliance-related issues, send bug reports, and to request enhancements.

1.
On the left navigation pane, click Support to display the KACE Support Portal panel.
2.
Under Contact Quest KACE, click Submit a Ticket to display the New Support Ticket page.

Troubleshooting the Boot Manager

Troubleshooting the Boot Manager

You can change the Boot Manager interface for devices that do not support the integrated graphics required to load the KBE and configure how long the Boot Manager displays on target devices. You can also set the duration that the appliance waits for the DHCP server to respond, and test device network connectivity.

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