KACE Systems Deployment Appliance 4.1

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Enable SNMP monitoring Enable SSL using an existing certificate Generate private key for new SSL certificate Disable SSL Enable offboard access to database Enable SSH Root Login (KACE Support)

Preparing for deployment

Set up the deployment environment Enable the on-board DHCP server Configure the offboard DHCP server Download and install the K2000 Media Manager Download and install Windows ADK Upload OS installation or source files View source media details Choosing the type of deployment Supported images types

Managing device inventory

Configure and run a network scan Add network inventory to the appliance Scan active and non-active devices on the network Add devices manually Upload specific target device models Join devices to a domain Issue a Wake-on-LAN request Deploy to devices in the K1000 inventory View device details from a network scan Apply a KUID to the K1000 Agent Collect the computer name Apply the computer name Delete devices from Device Inventory Delete devices from Network Inventory Unregister devices About the device action icons Run an action on devices Access remote devices using a VNC session

Using labels

Create and apply labels Remove components from a label Delete a label from the appliance View the components assigned to a label

Creating a Windows Boot Environment

Create a Windows boot environment Create a boot environment from existing source media Update drivers Set new KBE as default

Managing drivers

Managing network drivers

Download network and storage drivers Import driver packages Display device compatibility View driver compatibility details Export drivers Re-cache drivers

Managing operating system drivers

Enable Driver Feed for scripted installations Enable Driver Feed for system images Disable Driver Feed Download operating system driver packages Add drivers to OS as a post-installation task

Capturing images

Preparing for capture Capture system images Create a single partition Format C drive as NTFS Create a UEFI partition Apply a UEFI partition Capture native WIM images Edit a system image

Capturing user states

Upload USMT software from the appliance Upload USMT software from Media Manager Create USMT Scan Template Scan user states Scan user states offline Deploy user states to target devices automatically Deploy user states to target devices manually

Creating scripted installations

Create a scripted installation Create an answer file Registration Data settings Administrator Account settings General settings Network settings Windows Components setting Modify scripted installation configuration file Install Vista MBR Install XP 2003 MBR

Creating a task sequence

Adding pre-installation tasks

Add Application Add BAT Script Add Windows Script Add Shell Script Add DiskPart Script Common DiskPart command-line options

Adding post-installation tasks

Add Application Add BAT Script Add Naming Rule Add K1000 Agent Installer Add Custom HAL Replacement Add Windows Script Add Service Pack

About uploading files About runtime environments Set task error handling option Assign tasks to system image deployment Assign tasks to scripted installation deployment Edit deployment tasks

Automating deployments

Create a boot action Run deployment on next network boot Modify a boot action Set default boot action Schedule a deployment Delete a boot action Create a multicast WIM image deployment Edit the default multicast settings View automated deployments in progress View completed automated deployments Edit failed tasks View the automated deployment image details

Performing manual deployments

Install a boot environment to a USB device Copy an image to a USB flash device Create a USB device driver directory Add drivers to USB images Download the boot environment as bootable ISO Network boot a target device Deploy the image manually View the manual deployments in progress View the completed manual deployments

Imaging Mac devices

Download the Media Manager for Mac OS X Create a NetBoot environment image Enable the NetBoot server Customize the image before capture Capture a Mac OS X image Customize image before deployment Create a single HFS plus partition Apply the Mac OS X ByHost preferences Collect the Mac OS X computer name Apply the Mac OS X computer name Change the Mac OS X computer name Join device to an Active Directory Domain Perform a unicast Mac OS X image deployment Environment variables for any script Performing multicast Mac OS X image deployments Create a multicast DMG image deployment View the Mac OS X multicast deployment progress View the Mac OS X multicast deployment log files

About the Remote Site Appliance

Remote Site Appliance setup requirements Install the RSA on a VMware or Hyper-V host Configure the RSA network settings Link the K2000 to an RSA Add and sync the RSA to the appliance

Importing and exporting appliance components

Schedule the export of components Use Off-Board Package Transfer Upload packages for import Import appliance components Package components to export

Managing disk space

Verify available disk space Delete images not associated with devices Delete images associated with devices Delete unassigned scripted installations Delete unassigned boot environments Delete source media Delete unassigned pre-installation tasks Delete unassigned post-installation tasks Enabling offboard storage Add a virtual disk for offboard storage Revert offboard data to onboard storage Configure an off-board storage device

Troubleshooting appliance issues

Test device connections on the network Enable a tether to Quest KACE Technical Support Open a support ticket Troubleshooting the Boot Manager

Test whether a target device can network boot Change the Boot Manager interface Set the Boot Manager timeout Select the local hard disk boot method Change the network delay time

Recovering devices

Recover corrupted devices Downloading the K2000 log files

Download all appliance log files View the appliance log files Appliance log types and descriptions

Shutting down and rebooting the appliance

Power off the appliance Reboot the appliance

Updating appliance software

View the appliance version Check for and apply automatic updates Update the appliance manually

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Test device connections on the network

You can use the ping program to test network connectivity.

On the left navigation pane, click Support to display the KACE Support Portal panel.

Click Troubleshooting to display the Support Troubleshooting Tools page.

From the Tool drop-down list, select ping.

Enter the IP address of the device and click Test.

Results are displayed.

To use other programs, select the program from the drop-down list, and click Test.

Enable a tether to Quest KACE Technical Support

You can access the K2000 Support Portal to request a tether to your appliance to enable Quest KACE Technical Support to troubleshoot issues.

Obtain a tethering key by contacting Quest KACE Technical Support at https://support.quest.com/contact-support.

To ensure security, enable remote access to the appliance after the Support team authorizes you to do so.

On the left navigation pane, click Settings to display the Control Panel, then click Security to display the Security Settings page.

Select the Allow SSH Root Login (KACE Support) check box.

Click Save.

On the left navigation pane, click Support to display the KACE Support Portal panel.

Under Contact Quest KACE, click Enter a Tether key to display the Support Tether Key page.

Select the Enable Tether check box, and enter the key that the Support team provided.

Click Save.

Quest KACE Technical Support now has remote access to your appliance.

Open a support ticket

You can open support tickets from within the appliance and enter the details to troubleshoot appliance-related issues, send bug reports, and to request enhancements.

On the left navigation pane, click Support to display the KACE Support Portal panel.

Under Contact Quest KACE, click Submit a Ticket to display the New Support Ticket page.

Provide the required information, then click Send.

Troubleshooting the Boot Manager

Test whether a target device can network boot

Change the Boot Manager interface

Set the Boot Manager timeout

Select the local hard disk boot method

Change the network delay time

You can change the Boot Manager interface for devices that do not support the integrated graphics required to load the KBE and configure how long the Boot Manager displays on target devices. You can also set the duration that the appliance waits for the DHCP server to respond, and test device network connectivity.

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KACE Systems Deployment Appliance 4.1 - Administrator Guide

Test device connections on the network

Test device connections on the network

Enable a tether to Quest KACE Technical Support

Enable a tether to Quest KACE Technical Support

Open a support ticket

Open a support ticket

Troubleshooting the Boot Manager

Troubleshooting the Boot Manager