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KACE Systems Deployment Appliance 4.1 - Administrator Guide

About the KACE Systems Deployment Appliance (K2000) Getting started Using the Dashboard Configuring the K2000 Setting up user accounts and user authentication Configuring security settings Preparing for deployment Managing device inventory Using labels Creating a Windows Boot Environment Managing drivers Capturing images Capturing user states Creating scripted installations Creating a task sequence Automating deployments Performing manual deployments Imaging Mac devices About the Remote Site Appliance Importing and exporting appliance components Managing disk space Troubleshooting appliance issues Updating appliance software About us Legal notices Glossary

Add a virtual disk for offboard storage

Add a virtual disk for offboard storage

You can add a virtual disk to migrate data stored on a virtual K2000 appliance or on a Remote Site Appliance (RSA) to an additional virtual disk to free up disk space.

Power off the appliance, add the virtual disk, and then power on the appliance.

Configuring a virtual disk for your Virtual K2000 appliance or RSA requires the following:

•
Ensuring that the virtual disk capacity is at least 250GB. You cannot use a virtual disk with less storage capacity than the Virtual K2000 or RSA onboard storage. For example, if you have 250GB of onboard data, the virtual disk must have more than 250GB of available storage.
•
Planning for your data migration because it can take several hours depending on the amount of data and the network speed. The Virtual K2000 or RSA is unavailable during migration.
1.
On the left navigation pane, click Settings to display the Control Panel, then click Data Storage to display the Data Storage page.
2.
Click Change to offboard storage to display the Data Storage Configuration.
* 
•
If the virtual disk is not added or connected properly, you cannot perform the data migration.
•
If there is more than one virtual disk connected, remove the additional virtual disks so that there is only one virtual disk connected. Restart the procedure to return to the Data Storage Configuration page.
3.
Click Verify device.
The K2000 starts checking whether it can be reached and configured. Show Details displays the status of the verification.
4.
Click Migrate to copy the data to offboard storage.
The progress bar displays the status.
5.
After the migration completes, click Close.
6.
Verify that the storage type is changed.
If you encounter any errors, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page, and select Data Storage Configuration logs.

Revert offboard data to onboard storage

Revert offboard data to onboard storage

You can migrate data stored on an offboard storage device back to the physical K2000 appliance, Virtual K2000, or Remote Site Appliance as long as the data does not exceed the onboard storage capacity. The K2000 appliance verifies whether it has enough space for the data. If the data on the device exceeds the available space on the appliance, the offboard data is not migrated.

For information on the K2000 appliance data storage capacity, go to:

•
http://documents.quest.com/kace-systems-deployment-appliance/technical-specifications-for-physical-appliances/
•
http://documents.quest.com/kace-systems-deployment-appliance/technical-specifications-for-virtual-appliances/
1.
On the left navigation pane, click Settings to display the Control Panel, then click Data Storage to display the Data Storage page.
2.
Click Change to offboard storage to display the Data Storage Configuration wizard.
3.
Do one of the following to revert offboard data back to onboard storage:
◦
Added new data to the offboard-storage device:
a.
Click Revert to original data that was on the appliance before migrating to offboard storage. Any new data stored on the offboard-storage device after migrating the onboard data to the offboard storage will be lost.
b.
Click Next and select Yes, revert to onboard storage.
◦
No new data added data to the offboard-storage device:
a.
Click Copy data from offboard storage to the appliance.
b.
Click Verify storage space.
After the K2000 verifies whether it has enough space to accept the data from the device, confirm that you want to continue the migration.
c.
Click Migrate.
◦
If you are migrating RSA data to a virtual disk, synchronize the RSA with the appliance before migrating the data to the virtual disk.  
* 
NOTE: The RSA becomes inaccessible when you reboot the RSA during reverse migration from offboard to onboard storage.
a.
On the left navigation pane, click Deployments, and click Remote Sites to display the Remote Site Appliance page.
b.
Select the RSA, then select Choose Action > Sync.

Configure an off-board storage device

Configure an off-board storage device

You can add an external Network Attached Storage (NAS) device to migrate data stored on a physical K2000 appliance to free up disk space on the physical appliance. When you migrate the data to an offboard storage device, the data stored on the physical appliance is no longer accessible.

Plan your data migration because it can take several hours depending on the amount of data and the network speed. During migration, the appliance is not accessible.

Go to the http://www.itninja.com/community/dell-kace-k2000-deployment-appliance website for device-specific configuration instructions that are not available from the K2000 appliance.

1.
On the left navigation pane, click Settings to display the Control Panel, then click Data Storage to display the Data Storage page.
2.
Click Change to offboard storage to display the Data Storage Configuration wizard.
3.
For a physical appliance, select the storage device.
Ensure that the device storage capacity is at least 250GB. An offboard-storage device cannot have less storage capacity than the K2000 onboard storage. For example, if you have 250GB of onboard data, the offboard-storage device must have more than 250GB of available storage.
4.
In Address, type the host name or the IP address of the offboard-storage device.
In Share Path, type the full path of the share configured on the offboard-storage device.
5.
Configure the device settings, then click Verify device settings.
Read the device instructions and verify that you have properly configured the settings listed for the offboard-storage device. Use a private network and if possible, restrict access by IP address to prevent security vulnerabilities.
The K2000 checks whether the device is reachable and configurable. Show details displays the status of the verification.
6.
Click Migrate to copy the data to offboard storage.
The progress bar displays the status.
7.
After the migration completes, click Close.
8.
Verify that the storage type is changed.
If you encounter any errors, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page, and select Data Storage Configuration logs.

Troubleshooting appliance issues

Test device connections on the network
Enable a tether to Quest KACE Technical Support
Open a support ticket
Troubleshooting the Boot Manager
Recovering devices
Shutting down and rebooting the appliance

You can access the K2000 Support Portal to request a Support team tether to your appliance. You can also test the Boot Manager, recover devices, and download log files from the Administrator Console, which can be useful during troubleshooting.

You can also download the K2000 Advisor, which is a utility that queries the database of your K2000, to gather information about your appliance in an HTML report to help with gathering data or troubleshooting the K2000. For more information, or to download the K2000 Advisor, go to http://www.itninja.com/blog/view/k2-advisor.

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