KACE Desktop Authority 11.3 - ExpertAssist User Guide

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System Requirements Licensing the ExpertAssist Remotely Accessing a Workstation Logging In Automatic Java Download Bypassing the Login Screen Accessing ExpertAssist through a firewall

User Interface

The Menu Performance Data Viewer QuickLinks End Remote Session Time The Main Content Window System Tray Icon

Home

System Overview tab

Remote Control

The Menu Screen

File Transfer Help Desk Chat Computer Management

File Manager Fields displayed in the file manager User Manager Event Viewer Services Processes Drivers Registry Editor Command Prompt Reboot Monitor Host Screen Update Now

Computer Settings

Environment Variables Virtual Memory User Account Control Time Automatic Logon Shared Resources Automatic Priorities

Server Functions

FTP Configuration

FTP Servers

Status indicators FTP Server Configuration options

FTP Users

New FTP User Groups Permissions Ratio Disable Home/Quota Maximum Connections Welcome Permissions Report

FTP Groups

General Group Settings Permissions

FTP Status FTP Statistics Port Forwarding Config Port Forwarding Status Active Directory

Scheduling and Alerts

System Monitoring Email Alerts Task Scheduler Scripting

Performance Monitoring

CPU Load Memory Load Disk Space Drive & Partition Info Open TCP/IP Ports Network PCI Information Open Files Registry Keys in Use DLLs in Use EA Connections Telnet Connections Installed Applications

Security

Access Control IP Address Lockout IP Filtering EA Logs User Management Log SSL Setup FIPS compliant cryptography Windows Password

Preferences

Network Colors Log Settings ODBC Messages Remote Control Telnet Server

Custom Pages WAP and PDA Interface

Security Precautions The Menu

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System requirements

Before installing ExpertAssist 8.7.2, ensure that your system meets the following minimum hardware and software requirements.

Hardware requirements

Table 11: Hardware requirements

Requirement	Details
Processor
Memory
Hard disk space
Operating system

[Component] requirements

Table 12: Component requirements

Requirement	Details

Upgrade and compatibility

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KACE Desktop Authority 11.3 - ExpertAssist User Guide

System requirements

Hardware requirements

[Component] requirements

Upgrade and compatibility