System requirements
Before installing Desktop Authority 11.3.1, ensure that your system meets the following minimum hardware and software requirements.
Operating System requirements
Table 16: Operating System requirements
| Requirement | Details |
|---|---|
| Web Console Manager |
Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit) Microsoft Windows Server 2008 R2 Standard/Enterprise Microsoft Windows Server 2012 Microsoft Windows Server 2012 R2 Standard/Enterprise Microsoft WIndows Server 2016 Microsoft WIndows Server 2019 Microsoft Windows Server 2022 |
| Client side components |
Microsoft Windows 7 (including 64-bit) Microsoft Windows 8.1 (including 64-bit) Microsoft Windows 10 (including 64-bit) Microsoft Windows 11 Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit) Microsoft Windows Server 2008 R2 Standard/Enterprise Microsoft Windows Server 2012 Microsoft Windows Server 2012 R2 Standard/Enterprise Microsoft Windows Server 2016 Microsoft Windows Server 2019 Microsoft Windows Server 2022 |
Browser requirements
Table 17: Browser requirements
| Requirement | Details |
|---|---|
| Minimum | Internet Explorer 11, Firefox 3.6, or Chrome 24 |
| Recommended | Internet Explorer 11, Firefox latest version, Chrome latest version, Microsoft Edge latest version |
Software requirements
Table 18: Software requirements
| Requirement (Server side) | ||
|---|---|---|
|
Microsoft .NET Framework 4.6
| ||
| Microsoft SQL Server 2008/2014 R2 Express/SQL Server 2019 (depending on server operating system) – Installed if an existing SQL Server instance is not selected. Desktop Authority will prompt to start the Computer Browser Service (if disabled) | ||
| ||
|
Microsoft Internet Information Services (IIS) 7, 7.5, 8 or 10 based on the Operating System of the server
| ||
| Microsoft Windows Installer 3.1 |
Hardware requirements
Table 19: Hardware requirements
| Requirement | Details |
|---|---|
| Processor | Minimum 2.0 GHz quad core equivalent |
| Memory | 16 GB |
Expert Assist System requirements
Table 20: Expert Assist System requirements
| Requirement |
|---|
| Microsoft Windows Server 2022 |
| Microsoft Windows Server 2019 |
| Microsoft Windows Server 2016 |
|
Microsoft Windows Server 2012 |
| Microsoft Windows Server 2012 R2 |
|
Microsoft Windows Server 2008 (32-bit or 64-bit) any Service Packs |
| Microsoft Windows Server 2008 R2 any Service Packs |
| Microsoft Windows 11 (32-bit or 64-bit) |
| Microsoft Windows 10 (32-bit or 64-bit) |
| Microsoft Windows 8.1 (32-bit or 64-bit) |
| Microsoft Windows 7 (32-bit or 64-bit) Service Pack 1 or later |
Expert Assist Web Browser system requirements
Table 21: Expert Assist Web Browser system requirements
| Requirement |
|---|
| Internet Explorer 11 |
| Mozilla Firefox latest version |
|
Google Chrome latest version |
| Microsoft Edge latest version |
|
Latest Java Runtime Environment (Oracle JDK and OpenJDK supported) IMPORTANT: OpenJDK is automatically deployed by ExpertAssist if no supported version of Java is found. However, in some cases previously installed versions of Java (Oracle or OpenJDK) may not have been cleanly uninstalled. This situation can prevent the ability to properly detect when the OpenJDK version needs to be automatically deployed. Please see Desktop Authority KB 266071 for more information on detecting and resolving this issue. |
Upgrade and compatibility
Desktop Authority 11.3.1 supports upgrades from Desktop Authority 11.0 or greater.