Files and logs locations
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Note: Please refer to the File Paths appendix for the correct path(s) based on the version of Desktop Authority you are using. |
Replication
The Replication process logs the files and target folders that are copied during the replication process. The log file can be found in (32-bit OS) %Program Files%\Quest\Desktop Authority\Desktop Authority Manager\SLRepl.log or (64-bit OS) %Program Files (x86)%\Quest\Desktop Authority\Desktop Authority Manager\SLRepl.log.
User Management
During replication, user management files are published to the User Management target replication folder. By default, this folder is NETLOGON (%windir%\SYSVOL\sysvol\DomainName\scripts is shared as NETLOGON). The files are published from the SLscripts$ share (32-bit OS) - %Program Files%\Quest\Desktop Authority\Desktop Authority Manager\Scripts or 64-bit - %Program Files (x86)%\Quest\Desktop Authority\Desktop Authority Manager\Scripts).
Computer Management
Also during replication, computer management files are published to the Computer Management target replication folder. By default, this folder is located at SYSVOL\[DomainName]\Policies\Desktop Authority\Device Policy Master. The files are published from (32-bit OS) - %Program Files%\Quest\Desktop Authority\Desktop Authority Manager\Device Policy Master or (64-bit OS) - %Program Files (x86)%\Quest\Desktop Authority\Desktop Authority Manager\Device Policy Master.
Some files are published to the \SYSVOL\[DomainName]\Policies\Desktop Authority\Desktop Authority Agent 8.0 folder.
DA Administrative Service
- The DA Administrative Service Data Collection XML file repository can be found at %programfiles%\Quest\Desktop Authority\ETL Cache.
- The DA Administrative Service log file repository can be found at (32-bit) %SystemRoot%\System32 or (64-bit) %SystemRoot%\SysWow64 The log file is named DAAdminSvc_%ServerName%.log.*
- The log file for the StatusGateway is located in the DA Administrative Service's account user profile %temp%\DesktopAuthority\DAStatusGateway.log on the server where the DA Administrative Service is installed.*
*Both the StatusGateway and Administrative Service log files can be enabled by setting or creating a registry key for the service.
Add or modify the SLDEBUG registry value in "HKLM\SYSTEM\CurrentControlSet\services\DAAdminSvc"
Set SLDEBUG to a DWORD whose value <>0 (1) to enable the log files.
Figure 69: Editing the DAAdminSvc in the Registry
Update Service
- The Update Service download cache can be found %programfiles%\Quest\Desktop Authority\Update Service. The files are named daupdsvc#.log.This repository containsSoftware Management catalog.
- The log file for the Update Service status reporter is located in the Update Service Account user profile %temp%\DesktopAuthority\DAUpdtSvcStRep.log where the Update Service has been installed.*
*Both log files can be enabled by setting or creating a registry key for the service.
Add or modify the SLDEBUG registry value in "HKLM\SYSTEM\CurrentControlSet\services\UpdateService"
Set SLDEBUG to a DWORD whose value <>0 (1) to enable the log files.
Figure 70: Editing the Update Service in the Registry
Log files
User
Desktop Authority uses the User's temp directory to store log files that pertain to the actual user events related to Desktop Authority. The users temp directory can be found in %TEMP%\ Desktop Authority.
Client configuration logs for the Web Browser and Folder Redirection profile objects
- SLTraceLogonCC.log
- SLTraceLogoffCC.log
- SLTraceRefreshCC.log
- SLTraceCC.log
SL Agent COM object is used for logging events (logon, logoff, inactivity and COM object registration) on the client
- Slagent*.log
Detailed diagnostic log files for User based events. The log files are time stamped and record all User Management configuration settings applied to the client.
- Sltrace.htm - logon events
- Sltracelogoff.htm - logoff events
- Sltraceenforce.htm –refresh events
The SLTrace Update Service Locator logs entries showing the determination of which Update Service the client should use based on response time. Services are queried from a list servers provided by the Engine which are based on the computer’s site.
- SLTraceUSLoc_*.htm
Other files may appear in the User’s temp directory for more in-depth troubleshooting, if necessary.
Computer
Computer based log files will be stored on each individual client machine in the Windows temp directory, %windir%\Temp\Desktop Authority.
Detailed diagnostic log files for Computer based events. The log files are time stamped and record all Computer Management configuration settings applied to the client.
- ComputerManagementTrace*.htm
The SLTrace Update Service Locator logs entries showing the determination of which Update Service the client should use based on response time. Services are queried from a list servers provided by the Engine which are based on the computer’s site.
- SLTraceUSLoc*.htm
Client files
Various files are stored on each client utilizing Desktop Authority. There are 3 folders that may be used depending on the Desktop Authority features used and the client platform. These folders are %SystemDrive%\Quest\Desktop Authority, %SystemDrive%\%Program Files%\Quest\Desktop Authority, %SystemDrive%\%Program Files (x86)%\Quest\Desktop Authority.
USB/Port Security client files are stored in the %Program Files%\Quest\Desktop Authority folder.
The following files are stored in %Program Files%\Quest\Desktop Authority or %Program Files (x86)%\Quest\Desktop Authority
- DA Update Client - Client side update service (used with Software Management)
- SLagent - Desktop client files used with the DA client service, if necessary
- DA client service - This service provides run as admin functionality
- Computer Management - Client Side service and configuration files