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KACE Desktop Authority 11.2.1 - ExpertAssist User Guide

Table of Contents

Copyright Overview

System Requirements Licensing the ExpertAssist Remotely Accessing a Workstation Logging In Automatic Java Download Bypassing the Login Screen Accessing ExpertAssist through a firewall

The Menu Performance Data Viewer QuickLinks End Remote Session Time The Main Content Window System Tray Icon

System Overview tab

The Menu Screen

File Transfer Help Desk Chat Computer Management

File Manager Fields displayed in the file manager User Manager Event Viewer Services Processes Drivers Registry Editor Command Prompt Reboot Monitor Host Screen Update Now

Computer Settings

Environment Variables Virtual Memory User Account Control Time Automatic Logon Shared Resources Automatic Priorities

Server Functions

FTP Configuration

FTP Configuration

Status indicators FTP Server Configuration options

New FTP User Groups Permissions Ratio Disable Home/Quota Maximum Connections Welcome Permissions Report

General Group Settings Permissions

FTP Status FTP Statistics Port Forwarding Config Port Forwarding Status Active Directory

Scheduling and Alerts

System Monitoring Email Alerts Task Scheduler Scripting

Performance Monitoring

CPU Load Memory Load Disk Space Drive & Partition Info Open TCP/IP Ports Network PCI Information Open Files Registry Keys in Use DLLs in Use EA Connections Telnet Connections Installed Applications

Access Control IP Address Lockout IP Filtering EA Logs User Management Log SSL Setup FIPS compliant cryptography Windows Password

Network Colors Log Settings ODBC Messages Remote Control Telnet Server

Custom Pages WAP and PDA Interface

Security Precautions The Menu

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 20: General known issues

Known Issue	Issue ID

Table 21: [Category] known issues

Known Issue	Issue ID

Table 22: Third-party known issues

Known Issue	Issue ID

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