KACE Desktop Authority 11.1 - Installation and Upgrade Guide

Are you on the right track? Validate your configurations

To ensure the configurations are set on the client as you wanted, you may turn on trace file logging to check out what was set. Logging will collect specific information from the client machine as well as user information based on Active Directory, which Desktop Authority uses to determine whether or not a Profile or a Profile element validates. Logging can also be used to troubleshoot any future problems you may encounter.

The log creates a timed stamped log of each action that Desktop Authority takes based on the Profile and Profile elements created in DA Manager.

There are two places where logging should be configured. They are both found within the Global Options. Computer Management logging is always on by default. The files it creates can be found on each client computer in the “%windir%\temp\Desktop Authority” folder. However these client files can be uploaded to a central repository on the network and the file is renamed with the date, time, and computer name for uniqueness. Configure the network location by selecting Global Options > Computer Management Options > Troubleshooting.

For User Management logging, select Global Options > User Management Options > Troubleshooting. Select the “Create a detailed trace file for these specific computers and/or users” and specify the computers and/or users that you would like to create a trace file for. Wildcards can be used here to enable logging for multiple computers, for example use “*” to validate for all computers and/or users. Again, you have the option of uploading the trace files to a central folder on the network. This makes for easier access to these files if you need to do some troubleshooting. The Computer and User based log files are uploaded to the central repository using the DA Administrative User account. This account must have appropriate permissions to the central repository location so the files can be copied. The Computer based log files are uploaded to the central repository at the end of the day and user based log files are uploaded right after the event (Logon, Refresh, Logoff, or Shutdown) is complete.