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KACE Desktop Authority 11.0 - Release Notes

Release Notes

KACE Desktop Authority 11.0

Release Notes

January 2019

These release notes provide information about the KACE Desktop Authority release.


About Desktop Authority 11.0

Desktop Authority enables admins to proactively provision and manage the complete Windows user environment. Using Validation Logic, a patented targeting engine, Desktop Authority can tailor the environment to the user based on over 40 criteria. Admins can map drives, manage printers, configure web browsers, Outlook profiles and much more. Customize settings based on Active Directory information, network information, or whether the user is connecting from a physical, virtual or published desktop. Desktop Authority lets admins eliminate login scripts, simplify and streamline group policies and add powerful new configuration options to traditional client management systems.

  • Desktop Authority 11.0 is a major release, with enhanced features and functionality. See New features and Enhancements.

IMPORTANT: Starting in version 11.0, Desktop Authority has migrated to a new licensing system. All license keys and files from earlier versions (pre 11.0) are no longer valid and a new license key is required to proceed with the current installation. Please visit for more information.

Important: The security status of the Desktop Authority installation file can become "blocked" after download, inhibiting the ability of the product to be properly installed. Please see Desktop Authority KB 262298 for information on detecting and resolving this issue.

About Expert Assist 8.7.1

ExpertAssist is the perfect choice for anyone who has ever needed to access and control a PC or server from elsewhere, be it from down the hall or from halfway around the world. All that is required to control a PC or server is a web browser or WAP-enabled wireless device.


ExpertAssist is a remote administration tool that lets you control and administer Microsoft® Windows®-based computers over a local area network or the Internet. Originally designed for network administrators, the ExpertAssist has evolved to offer a wide variety of remote computing solutions for an equally wide variety of users. Today, the ExpertAssist provides many useful capabilities such as Java-based desktop remote control, file transfer protocol (FTP) for downloading and uploading of files, configuration of the host computer, remote-to-local printing, advanced scripting, and dozens of other features.


ExpertAssist acts as the host software on the machine that is to be controlled or accessed. The client (the remote computer that is used to access the host) requires no special software. The client software is any Java enabled web browser, such as Internet Explorer (IE version 11) and others. Many Remote Control features can also be accessed and controlled using such client software as that found in handheld PDAs and WAP-enabled mobile telephones.

  • ExpertAssist 8.7.1 is a minor release, with no new functionality. See Resolved issues.

New Features

New features in Desktop Authority 11.0:

  • NLA Configuration (3020)
    Admins can now configure Desktop Authority’s NLA options from within the Console. The Network Location Awareness (NLA) feature is used to configure the DA Client Service to automatically detect when an off-network computer (e.g. employee working remotely) establishes a new connection to the parent domain via a network change (e.g. using a VPN connection).

    IMPORTANT: Existing customers who have already manually configured Desktop Authority’s NLA options (directly through modifying the clients’ registry) may lose their existing NLA configuration upon upgrade. Please see Desktop Authority KB 266154 for more information.

  • Microsoft OneDrive local folder synchronization (4076)
    Admins can now leverage Desktop Authority to centrally synch local folders to OneDrive.

See also:


The following is a list of enhancements implemented in Desktop Authority 11.0.

Table 1: Security enhancements

Enhancement Issue ID
All Microsoft .NET Framework dependent components have been updated to utilize version 4.6 of the framework. Version 4.6 is now required and automatically deployed, if necessary. This provides Desktop Authority with better security, improved performance, and increased stability. 3814
SMBv1 dependency removal 3671
TLS1.0,1.1 dependency removal 3467, 3730


Table 2: Java enhancements

Enhancement Issue ID

Java OpenJDK Support: Desktop Authority now supports the OpenJDK version of Java for use with ExpertAssist, thus providing a Java maintenance cost savings option for customers not wanting to use Oracle JDK (also supported).

IMPORTANT: OpenJDK is automatically deployed by ExpertAssist if no supported version of Java is found. However, in some cases previously installed versions of Java (Oracle or OpenJDK) may not have been cleanly uninstalled. This situation can prevent the ability to properly detect when the OpenJDK version needs to be automatically deployed. Please see Desktop Authority KB 266071 for more information on detecting and resolving this issue.



Table 3: Validation Logic enhancements

Enhancement Issue ID
Validation Logic now allows the targeting of Window 10 machines at a more granular build level. 3988


Table 4: SQL Server enhancements

Enhancement Issue ID
Allows an existing SQL Server 2017 database to be targeted during the installation of Desktop Authority. 3640


Table 5: Licensing enhancements

Enhancement Issue ID
Upgrade to newer Quest licensing framework - Provides an improved mechanism for customers needing to retrieve their latest license key from the Support portal. 3724

Table 6: Off Network Support (ONS) enhancements

Enhancement Issue ID
Off Network support using MS Azure as primary storage: This enhancement provides the option to use either Azure or AWS as a cloud storage provider. 4006
Off-Network provisioning of domain-joined machines: Admins can now provision remote employee machines while they are off-network but are still connected to the internet. 4007

Deprecated features

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