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KACE Desktop Authority 11.0 - ExpertAssist 8.7.1 User Guide

User Guide
Copyright TOC Overview User Interface Home Remote Control File Transfer Help Desk Chat Computer Management Computer Settings Server Functions Scheduling and Alerts Performance Monitoring Security Preferences Custom Pages WAP and PDA Interface About Us

Time

Time

The time on the remote machine is displayed above the log out button.

The Main Content Window

Main Content Window

The main content window is where you will do most of your interaction with the host machine via the ExpertAssist. For the most part this should be self explanatory.

On most pages you will see a tool bar at the top. Below is a quick key to the buttons you’ll encounter on these toolbars.

Table 1: Main content toolbar buttons.


Refresh


Paste


Permissions


Download files


Delete


Rename


Execute


Find files


Cut


Edit


Create new folder


Set sharing properties


Copy


Change attributes


Upload files


Create rule


Export to CSV


View


Browse


Parent

System Tray Icon

System Tray Icon

The ExpertAssist deploys a system tray (notification area) icon on each client that the ExpertAssist service is deployed on. The icon serves many purposes.

The icon will change on the remote computer when the computer is remotely controlled via the Remote Control applet.

To enable/disable the system tray icon on the host computer:

Use the Appearance section of the Preferences node to modify the Systray Settings.

To open a dialog with the ExpertAssist status and configuration settings, as well as access support information:

Double-click the notification area icon and make the necessary changes or view the information.

To open the ExpertAssist system tray context menu:

Right-click the ExpertAssist system tray. Use the menu options described below:

Open ExpertAssist

This is the default action. Choosing this is equivalent to double-clicking the icon. Select this menu item to load the ExpertAssist management dialog. From this dialog you can open the ExpertAssist using the default web browser, see the ExpertAssist status (enabled or disabled), if the ExpertAssist is currently being accessed or not, and a link to download the documentation.

Open ExpertAssist Web Interface

Select this menu item to load the ExpertAssist on the local machine using the default web browser. NTLM Login will be used.

Open Status Window

Selecting this item displays the ExpertAssist status window. The status window will display a log of all events that have occurred during the past remote management sessions.

Enable/Disable ExpertAssist

Here you can turn the ExpertAssist services on and off at will.

Enable/Disable Status Indicators

Here you can enable or disable the memory and CPU usage indicators.

Show Performance Windows

This menu provides a selection of performance indicators to display on your desktop.

The menu selections displayed are based on the performance data ExpertAssist is able to collect from the client. The software automatically collects performance data on CPU usage (total and broken down by individual CPU on SMP systems), and various memory counters. You also can monitor network performance and drive usage in the real time.

When you select an item from this menu, a window will pop up, similar to this:

The performance window.

Double-clicking the performance window will shrink it to a smaller format.

You can have as many of these windows up on your screen as you want. They are persistent – that is, they will automatically appear in their previous position following a reboot.

About

Opens the ExpertAssist About window, providing the software manufacturer and license information.

Home

Home

Home is the page that you will see when you start up the ExpertAssist. Here you will find a useful at-a-glance System Overview information. Your current Quest ExpertAssist licensing status, legal notices, and technical support contacts are available on the separate tabs.

Each tab is described below.

System Overview

System Overview.

About

The About tab provides info on the version of Quest ExpertAssist you are currently using.

Licenses

This tab contains a link to the page with legal terms and conditions of your license for your reference.

Legal Notices

This tab provides info on general copyright data.

Contacts

Contacts is a link to the product owner site to find out more about this and other products.

Here you'll also find the support pages, along with the popular forums and Knowledgebase articles. If the answer isn't in the manual you may well find it there.

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