KACE Desktop Authority 11.0 - ExpertAssist 8.7.1 User Guide

User Guide
Copyright TOC Overview User Interface Home Remote Control File Transfer Help Desk Chat Computer Management Computer Settings Server Functions Scheduling and Alerts Performance Monitoring Security Preferences Custom Pages WAP and PDA Interface About Us

Open Files

Open Files

This option will show a listing of all files currently open on the remote computer, along with the names of the processes using them.

The processes list is clickable, so you can view data on the processes, and if necessary, kill them.

Registry Keys in Use

Registry Keys in Use

Under Registry Keys in Use you can view a list of all registry keys currently open on the remote computer. As with open files, you can also see the names of the processes that use them.

The processes list is clickable, so you can view data on the processes, and if necessary, kill them.

DLLs in Use

DLLs in Use

Here you can view a listing of all currently loaded dynamic link libraries and the processes that use them.

The processes list is clickable, so you can view data on the processes, and if necessary, kill them.

EA Connections

EA Connections

Selecting this page will display all current connections currently being served by ExpertAssist. It will display the IP address and host name of the remote computer, the type of connection and the name of the Windows user associated with the connection.

The connection type can be one of the following:

ExpertAssist Desktop Icon

Connections opened by ExpertAssist’s icon in the notification area.

Browser (HTTP)

A typical browser connection requesting a page.

Remote Control

A Java remote control client.

File Transfer

Connection performed via File Manager applet

EAtelnet

Connections opened by ExpertAssist built-in telnet client available via the Command Prompt page under the Computer Management object.

Performance Viewer

The Java applet above the menu, displaying CPU and memory utilization.

Session Monitor

Connection established by Session Monitor that shows management sessions.

Telnet

Connections to ExpertAssist’s built-in Telnet Server performed via standalone telnet client (such as Windows built-in telnet console application).

FTP Client

Connections to the Virtual FTP Server

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