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KACE Asset Management Appliance 7.1 - KACE GO Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at

New features

New features

This release does not include any new features that require documentation.

Resolved issues

Resolved issues

The following is a list of issues resolved in this release.

iOS resolved Issues

Resolved issue

Issue ID

The barcode scanner was not detecting the Data Matrix style barcode.


Viewing the user of a device asset resulted in a crash.


Barcodes generated by the KACE GO mobile app were not displayed in the web interface when the associated asset type name had empty space in it.


Users could not view attachments associated with a ticket when the attachment name included spaces.


Credentials were prompted too often if user did not save the KACE GO password.


Users were not able to link assets with tickets using the mobile app.


The mobile app crashed when user attempted to search Managed Installations.


Adding work to a ticket with an iOS 9 device crashed the mobile app.


The list submitters in the Ticket Details was not restricted based on the label.


Android resolved Issues

Resolved issue

Issue ID

Users could not view attachments associated with a ticket when the attachment name included spaces.


Comments without attachments were also displayed after switching tabs, if the Show Attachment Only option was enabled .


Users were not able to link assets with tickets using the KACE GO mobile app.


The Owners Only check box was not available while adding comments to a ticket.


The search option for Knowledge Base articles was not available.


Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

General known issues

Known issue

Issue ID

Push notifications may not work on certain Android devices running OS version 5.01 or earlier. Problems are not reported on devices running Android version 5.1 or later.


Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.


Asset attachments are not supported at this time.


Some limitations are identified when upgrading from version 2.4 or earlier. For more information, see Upgrading from K1000 GO 2.4 or earlier versions on iOS.


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