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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Add a Discovery Schedule for an AirWatch device

Add a Discovery Schedule for an AirWatch device

VMware® AirWatch® is an enterprise-level mobility management platform that allows you to manage a wide range of different device types. You can integrate with AirWatch to collect discover devices managed with AirWatch using REST API calls.

1.
Go to the Discovery Schedule Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case External Integration [Chrome, Dell Mobility Management, AirWatch].
3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
Expand AirWatch and select the Discovery options.

Option

Description

Host

The host name of the AirWatch administration console.

REST API Key

The REST API key, available in the AirWatch administration console. The key must be provided to enable integration with AirWatch through API calls.

Credentials

The details of the service account required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit User/Password credentials.

Auto Provision Devices

If selected, all AirWatch devices discovered in the next scan are added to inventory.

5.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n minutes/hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

On the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

7.
Click Save.

About Discovery Results

About Discovery Results

Discovery Results show information identified during Discovery Schedule scans.

If devices in inventory correspond to records in the Discovery Results, the devices’ current connection status is displayed. The device name links to the Inventory Detail page for that device, and the Device Action drop-down list in the DNS Lookup column shows the available Device Actions.

Discovery Results are a "point-in-time" view, and any newly defined devices for management will reflect their state the next time discovery is run.

See Managing inventory information.

NOTE: To run Device Actions, you must have the Administrator Console open in Internet Explorer, because ActiveX is required to start these programs on the local device. Other browsers do not support ActiveX.

The results showing the IP address at the time of the scan might not reflect the current IP address of a given device if the DHCP-assigned IP address has changed.

View and search Discovery Results

View and search Discovery Results

You can view and search Discovery Results for device information and for the properties of the scans used to discover devices.

1.
Go to the Discovery Results list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Results.
Select Choose Action > Include Unreachable Items. The list displays devices that have a connection to the appliance and devices that cannot currently be reached.
In the View By drop-down list, select Discovery Name. The list is sorted to group according to the name of the Discovery Schedule under which they were discovered.
3.
To view device details, click the link in the Hostname or IP Address [Labels] column.
a.
Click the Advanced Search tab above the list on the right to display the Advanced Search panel.
c.
Click Search.

Provision the Agent using the discovered IP address or hostname

Provision the Agent using the discovered IP address or hostname

You can provision the Agent on devices using the IP address or hostname from the Discovery Results page.

After devices have been identified in Discovery Results, you can provision or install the Agent on those devices using the links on the Discovery Results page. This discovery identifies the devices to be provisioned at the outset, rather than requiring a scan during the provisioning phase to identify devices.

Provisioning the Agent is especially useful for Windows devices. Windows devices can be discovered, but there are few management options available to Windows devices unless the Agent is installed on those devices.

1.
Go to the Discovery Results list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Results.
3.
Select Choose Action, then do one of the following:
Select Provision > Agent: IP Address.
Select Provision > Agent: Hostname.
The Provisioning Schedule Detail page appears. Information about the selected devices appears on the page.
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