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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Configuring assets

Configuring assets

You can configure assets and Asset Types as needed.

About the Asset Management component

About the Asset Management component

The Asset Management component includes assets and Asset Types (templates). It enables you to manage assets added automatically through inventory and assets you add manually.

Default Asset Types include: Device, Cost Center, Department, License, Location, Software, and Vendor. You can create custom Asset Types as needed. See Customizing Asset Types.

Using the Asset Management component you can:

Manage items throughout their lifecycle. Track software and other items from procurement to deployment, usage, and end of life. Or, track peripherals such as printers, network devices, and phones. See Identifying the assets to track.
Manage software License Compliance. Track the licenses you own, as well as the number of copies of applications installed on devices. Options for managing License Compliance differ for items in the Software Catalog inventory and the Software page inventory. See Setting up License Compliance.
Track data. Track purchase orders (POs) by entering each PO as an asset and linking it to the items purchased, received, and distributed. See Add License assets for Software page inventory.
Track physical assets. Track physical assets, such as device hardware and software, as well as other physical assets, such as office furniture. You can track the use of these items as well as the status of their warranties. See Managing physical and logical assets.
Track logical assets. Track logical assets, such as geographic locations, cost centers, departments, vendors, and so on. Logical assets are normally used as the basis for reporting. For example, logical assets answer questions such as “how many devices does this department have?” and “when do the licenses we bought from a software vendor expire?” See Managing physical and logical assets.
Create and track relationships between assets. Create peer-to-peer and parent-child relationships between assets. These relationships enable you to track assets by PO (purchase order), location, department, project, and other criteria. See Establishing relationships between asset fields.

About managing assets

About managing assets

Assets are the entities that contain information about the devices, software, licenses, and other items you want to manage. Assets are based on Asset Types, which are templates used to create assets.

How asset information differs from inventory information

How asset information differs from inventory information

Asset and inventory information differ in the ways that the information is collected and managed.

The following table compares asset information and inventory information:

Item

Asset Component

Inventory Component

Where information appears

In the Assets section.

In the Inventory section.

The type of information managed

Asset information includes details about devices, software, licenses, physical assets, logical assets, and the relationships between them.

Inventory information includes details about devices and the software, processes, startup programs, and services on managed devices. The Software Catalog provides additional information about applications that are categorized as Discovered or Not Discovered.

How the information is managed

Asset information is static and changes only when you import data or change it manually. Device assets are exceptions to this rule, because Device assets are updated whenever managed devices report inventory. For License assets, however, the number of installations or seats is updated when managed devices report data to the appliance. Asset history is stored on the appliance and displayed in the Administrator Console; it remains with the asset until the asset is deleted.

Inventory information is automatically generated and overwritten each time managed devices report data to the appliance.

How licenses are tracked

The Asset Management component enables you to manage software License Compliance as well as physical and logical assets.

On the Software page, inventory information includes the number of Software assets, but it does not show the number of licenses.

On the Software Catalog page, license information is displayed if License assets are associated with applications.

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