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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

View Dashboard details

View Dashboard details

Dashboard details show statistics for the appliance or the selected organization.

If the Organization component is enabled on your appliance, and you are logged in to the Administrator Console (http://K1000_hostname/admin), the statistics are shown for the selected organization. When you are logged in to the System Administration Console (http://K1000_hostname/system), the statistics are shown for the appliance, including all organizations.

On new appliances that have no managed devices, the Dashboard Detail page shows zero or no records.

Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if Show organization menu in admin header is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
Log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System from the drop-down list in the top-right corner of the page.
2.
Click Home.
The Dashboard or System Dashboard page appears.
The Dashboard Detail page appears. It shows the following information:

Summary Section

Description

Alerts

Information about license capacity and usage for managed devices in inventory.

Devices

Information about managed devices, including a breakdown of the operating systems in use.

In addition, if the number of managed devices exceeds the number allowed by your license key, you are notified of it here.

Software

A summary of the applications that are available in inventory on the appliance. This includes applications listed on the Software page and the Software Catalog page.

Distributions

The applications that have been distributed to managed devices, separated by distribution method. This section also indicates the number of packages that are enabled and disabled.

Monitoring Alerts Summary

The number of unacknowledged alerts for monitored devices, grouped by alert level.

The following icons indicate alert level:

: Critical
: Error
: Warning
: Information
: Recovered

Alert Summary

The alerts that have been distributed to managed devices, separated by the alert type. This summary also indicates the number of alerts that are active and expired.

The IT Advisory refers to the number of Knowledge Base articles in User Console.

Patches

The patches received from software vendors such as Microsoft® and Apple. The summary includes the date and time of the last patch (successful and attempted), total patches, and total packages downloaded.

OVAL

Information about the Open Vulnerability Assessment Language (OVAL), a battery of tests that can be run to identify security vulnerabilities on managed devices. OVAL information includes:

Discovery (Network Scan)

The results of Discovery scans that have run on the network, including the number of IP addresses scanned, the number of services discovered, and the number of scans that have been performed.

View the K1000 version, model, and license information

View the K1000 version, model, and license information

The About K1000 link in the Help panel displays the K1000 version, model, and license information.

1.
Log in to the User Console, Administrator Console, or System Console.
2.
In the upper right of the Administrator Console, click Need Help.
A help pane appears on the right containing high-level information about the related Administrator Console page. The bottom of the help pane includes the following buttons:
Appliance Administrator Guide(): Provides access to the KACE System Management Appliance (K1000) help contents.
Knowledge Base (): Allows you to browse the Knowledge Base articles associated with the related Administrator Console page.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
Live Chat (): Starts a chat with a KACE System Management Appliance (K1000) product specialist.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
Open Ticket (): Links to the Support page (https://support.quest.com/create-service-request) that allows you to create a service request.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
Support (): Links to the Settings > Support page. This page provides resources for troubleshooting system management issues and contacting Quest Support.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
KACE GO Mobile App (): Displays a dialog containing links for downloading the KACE GO Mobile App. The app is available for iOS and Android platforms.
NOTE: This option is available if the appliance is configured to interact with the K1 GO Mobile App. It only appears in the Administrator Console and the System Console. It does not appear in the User Console For more information on enabling mobile access, see Configuring Mobile Device Access.
About K1000 (): Displays information about your KACE System Management Appliance (K1000) installation.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
3.
Click the About K1000 link located at the bottom-right corner of the panel.
The license expiration date, in month/day/year format.

Managed Computers are devices in K1000 inventory that 1) have Windows, Mac, Linux, or UNIX operating systems, 2) are categorized as PCs or servers, and 3) were not added to inventory manually, through the WSAPI, or through mobile device management.

Monitored Servers are servers that 1) meet the requirements for Managed Computers and 2) have Monitoring enabled.

Assets that count toward your license limit include devices that 1) have been added to the K1000 inventory but do not meet the definition of Managed Computers or Monitored Servers and 2) were not added to inventory manually, through the WSAPI, or through mobile management. Examples of Assets include printers, projectors, network gear, and storage devices. The assets you create and manage using the Asset Management component do not count toward the license limit.

Optional: View K1000 license information with enabled components. See View K1000 license information.

View K1000 license information

View K1000 license information

K1000 license information appears in the Appliance Updates section of the Administrator Console.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Appliance Updates.
3.
In the License Information section, click the Help button: .
Managed Computers: The number of Managed Computers your license entitles you to manage. Managed Computers are devices in K1000 inventory that 1) have Windows, Mac, Linux, or UNIX operating systems, 2) are categorized as PCs or servers, and 3) were not added to inventory manually, through the WSAPI, or through mobile device management
Monitored Servers: The number of Monitored Servers your license entitles you to manage. Monitored Servers are servers that 1) meet the requirements for Managed Computers and 2) have Monitoring enabled.
Assets: Assets that count toward your license limit include devices that 1) have been added to the K1000 inventory but do not meet the definition of Managed Computers or Monitored Servers and 2) were not added to inventory manually, through the WSAPI, or through mobile management. Examples of Assets include printers, projectors, network gear, and storage devices. The assets you create and manage using the Asset Management component do not count toward the license limit.
Expires: The license expiration date, in month/day/year format.
Components: The components enabled under your license.

Optional: View the K1000 serial number, model number, license terms and conditions, and third-party code attributions. See View the K1000 version, model, and license information.

About appliance software updates

About appliance software updates

The K1000 checks with the servers at Quest daily for software updates. These updates are referred to as advertised updates.

If updates are available, an alert appears on the Home page of the Administrator Console the next time you log in with Administrator account privileges.

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