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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Enable Windows debugging from the command line

Enabling debugging on Windows devices

Enable Windows debugging by editing the amp.conf file
Enable Windows debugging from the command line

You can enable debugging on Windows devices by adding debug=true to AMPTools.

Enable Windows debugging by editing the amp.conf file

You can enable Windows debugging on Windows devices by editing the amp.conf file.

On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.

1.
Open a command prompt.
2.
Stop the Agent: In the command prompt, type:
net stop ampagent
3.
Open the amp.conf file, which is located in the following directories:
On Window Vista and Windows 7: C:\ProgramData\Dell\KACE
4.
Add the following line:
debug=true
5.
Start the Agent: In the command prompt, type:
net start ampagent

The output is recorded in various K1000 Agent logs. See View appliance logs.

Enable Windows debugging from the command line

You can enable debugging on Windows devices from the command line.

On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.

1.
Open a command prompt.
2.
In the command prompt, type one of the following:
◦
On 32-bit devices: "%ProgramFiles%\Dell\KACE\AMPTools.exe" debug=true
◦
On 64-bit devices: "%ProgramFiles(x86)%\Dell\KACE\AMPTools.exe" debug=true

The output is recorded in various K1000 Agent logs. See View appliance logs.

Enable debugging on Linux devices

Enable debugging on Linux devices

You can enable debugging on Linux devices by adding debug=true to AMPTools.

1.
Open a terminal window from Applications > System Tools.
2.
In the terminal window, type:
/opt/dell/kace/bin/AMPTools debug=true

The output is recorded in various K1000 Agent Logs. See View appliance logs.

Enable debugging on Mac OS X devices

Enable debugging on Mac OS X devices

You can enable debugging on Mac OS X devices by adding debug=true to AMPTools.

1.
Open a terminal window from Applications > Utilities.
2.
Go to the following folder:
cd Library/Application Support/Dell/KACE/bin
3.
In the terminal window, type:
sudo ./AMPTools debug=true

The output is recorded in various K1000 Agent logs. See View appliance logs.

Testing and troubleshooting email communication

Testing and troubleshooting email communication

Test outgoing email
Test incoming email
Use Telnet to test incoming email
Access appliance logs to view Microsoft Exchange Server errors
Troubleshooting email errors

You can take steps to ensure that your Service Desk email communication is working correctly. You can verify email system configuration by testing your outgoing and incoming email. In addition, you can use Telnet to test email. Log files are available to provide error information.

The testing and troubleshooting information assumes that you are using a POP3 email server to communicate with the K1000 Management Appliance as described in Configuring email settings.

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