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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Add Power Management scripts

Add Power Management scripts

Use this template to create energy management profiles for Mac OS X devices. Power usage settings are a trade-off between CPU usage and power usage.

To apply unique settings for each power source, create multiple configuration scripts. Some features might not be supported on some devices.

1.
Go to the Mac Power Management page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Configuration Policies.
c.
On the Configuration Policies panel, in the Mac section, click Power Management.

Option

Description

Name

A name that identifies the script. This name appears on the Scripts page.

Profile Name

Specify the profile option to use:

Better energy savings: Enforce settings that save energy. This might result in lower performance. When you select this setting, the options in the Profile Options section are not editable.
Normal: Use the default settings. When you select this setting, the options in the Profile Options section are not editable.
Better Performance: Enforce settings that optimize performance. This might result in higher energy use. When you select this setting, the options in the Profile Options section are not editable.
Custom: Use custom profile options. When you select this setting, the options in the Profile Options section become editable.

Power Source

Select a power source:

All: The policy always applies, regardless of the device’s power source.
Battery: The policy applies only when the device is using internal battery power.
Charger (Wall Power): The policy applies only when the device is connected to a power outlet.
UPS: The policy applies only when the device is connected to a UPS (uninterruptable power supply).

Operating System

If you select Custom in the Profile drop-down list, specify, the operating system to which this policy applies. the Profile Options update to show only those options that are available to the selected version.

3.
Click Save to display the Script Detail page.
5.
To edit the raw XML used in the script, click Edit XML below the Schedule section.
6.
Click Save.

Add VNC scripts

Add VNC scripts

Use this template to create scripts that configure the built-in VNC (Virtual Network Computing) settings on Mac OS® devices. The VNC settings determine whether viewers can control device screens.

This script also enables or disables screen sharing, which requires a username and password of an account on the Mac to connect from another Mac running Mac OS X. Use this script with caution: Although the credentials are encrypted, the VNC session might not be.

1.
Go to the Mac VNC page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Configuration Policies.
c.
On the Configuration Policies panel, in the Mac section, click VNC.

Option

Description

Name

A name that identifies the script. This name appears on the Scripts page.

Enabled

Enable the policy.

Password

Provide a password for the VNC.

3.
Click Save to display the Script Detail page.
5.
To edit the raw XML used in the script, click Edit XML below the Schedule section.
6.
Click Save.

Edit policies and scripts

Edit policies and scripts

You can edit policies and scripts as needed.

1.
Go to the Script Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
Display the Script Detail page by doing one of the following:
Select Choose Action > New.
3.
At the bottom of the page, click click here next to one of the following options:
To re-edit the policy using the original editor: View and edit the initial settings available in the template.
To edit the policy using this editor: View and edit all settings.

Search the scripting logs

Search the scripting logs

You can search for text strings in the scripting logs. If the organization component is enabled on your appliance, you search scripting logs for each organization separately.

When scripts run on managed devices, logs are created and uploaded to the appliance. You can search for text strings in the scripting logs, and apply labels to devices whose logs match the search text. You can then run actions on the labeled devices as needed.

1.
Go to the Search Scripting Logs page.
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Search Scripting Logs.
2.
In the Search for field, enter the search criteria or text string you want to find. Text strings must be at least four characters in length. Searches with shorter text strings result in zero matches.

Use the following operators when entering search criteria:

Operator

Function

+

Use a leading plus sign to find entries that include the text.

-

Use a leading minus sign to find entries that do not include the text.

*

Use a trailing asterisk to find logs that contain words that begin with the specified characters.

"

Enclose text in double quotes to find exact matches for the phrase.

Option

Description

All uploaded logs

Search all available scripting logs. If the Organization component is enabled on the appliance, the search searches all logs for the selected organization.

Last uploaded logs

Search the most recent scripting logs. If the Organization component is enabled on the appliance, the search searches all logs for the selected organization.

Script

Search logs related to all scripts, or search only the specified script.

Log

Search all logs, or search only the specified log.

Label

Search for logs uploaded by all devices, or search for logs uploaded by devices associated with the specified label.

4.
Click Search.
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