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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Run scripts from the Scripts page

Run scripts from the Scripts page

You can run scripts from the Scripts page.

1.
Go to the Scripts list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
3.
Select Choose Action > Run Now.
The Run Now Status page appears.

Monitor Run Now status and view script details

Monitor Run Now status and view script details

You can view the status of scripts that have been started using the Run Now command and access script details.

The Run Now command communicates over port 52230. Scripts might fail to deploy if firewall settings block the K1000 Agent from listening on that port. For more information about port requirements, see Verifying port settings, NTP service, and website access.

1.
Go to the Run Now Status list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Run Now Status.
2.
Review the information on the Run Now Status list.
Started: The time the Run Now command was issued.
Name: The name of the script. Click this script name to view the Run Now Detail page.
Targeted: The number of devices on which the script is scheduled to run.
Pushed, Running, Pending: The number of devices on which the script is attempting to run.
Succeeded, Failed, Completed: The number of devices on which the script has run.
Success Rate: The percentage of scripts that ran successfully on target devices.

The numbers in the Pushed, Running, Pending, Succeeded, Failed, and Completed columns increment accordingly as the script is deployed to target devices. If errors occur in pushing the scripts to the selected devices, you can search the scripting logs to determine the cause. See Search the scripting logs.

3.
Click the link in the Started column of a script to display the Run Now Status Detail page.
Run Now Statistics: The results of a script that was pushed, the push failures, push successes, completed devices, running devices, and successes and failures in numbers and percentage.
Failed Deployment: The devices that the appliance could not contact and therefore did not receive the policy. When the script is pushed, it might take some time for the device to complete a policy.
Running: The devices that have received the policy but have not reported its results. After the policy runs, it reports either success or failure. The results are sorted under the appropriate section. Each individual device page also has the results of the Run Now events run on that device.
Failed Execution: The devices on which the script failed.
Successful Execution: The devices on which the script ran successfully.

About configuration policy templates

About configuration policy templates

Configuration policy templates enable you to create policy-related scripts. These scripts can be deployed to configure policies on managed devices.

This section includes descriptions of the settings for each of the scripts you can create.

The Windows templates include:

The Mac OS X templates include:

Using Windows configuration policies

Using Windows configuration policies

You can create configuration policies or scripts to run on Windows devices using configuration policy templates.

NOTE: If you edit a template-based policy, keep the Run As setting as local system.
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