Chat now with support
Chat with Support

KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Examples of common deployments on Windows

Examples of common deployments on Windows

The most common Managed Installation package deployments are MSI, EXE, and ZIP files.

Standard MSI example

Using MSI files is an easy, self-contained way to deploy software to Windows devices. If your MSI file requires no special transformation or customization, the deployment is straightforward.

MSI files require a /i switch when using other switches with an install.

The appliance parameter line does not require the filename or msiexec syntax. Only the /* input is required:

/qn /I (Correct)

msiexec /I /qn (Incorrect)

TIP: If you are using Windows Installer 3.0 or higher, you can identify the supported parameters by selecting the Run program available from the Start menu. Enter msiexec in the pop-up window. A window that shows the supported parameters list appears.
Standard EXE example

EXE files are similar to MSI files with one exception.

EXE files differ from MSI files as follows: /I is not required in the Run Parameters line when using an EXE file.

When using an executable file, it is often helpful to identify switch parameters for a quiet or silent installation. To switch parameters, specify /? in the Run Parameters field.

Standard MSI example

Examples of common deployments on Windows

The most common Managed Installation package deployments are MSI, EXE, and ZIP files.

Standard MSI example

Using MSI files is an easy, self-contained way to deploy software to Windows devices. If your MSI file requires no special transformation or customization, the deployment is straightforward.

MSI files require a /i switch when using other switches with an install.

The appliance parameter line does not require the filename or msiexec syntax. Only the /* input is required:

/qn /I (Correct)

msiexec /I /qn (Incorrect)

TIP: If you are using Windows Installer 3.0 or higher, you can identify the supported parameters by selecting the Run program available from the Start menu. Enter msiexec in the pop-up window. A window that shows the supported parameters list appears.
Standard EXE example

EXE files are similar to MSI files with one exception.

EXE files differ from MSI files as follows: /I is not required in the Run Parameters line when using an EXE file.

When using an executable file, it is often helpful to identify switch parameters for a quiet or silent installation. To switch parameters, specify /? in the Run Parameters field.

Standard EXE example

Examples of common deployments on Windows

The most common Managed Installation package deployments are MSI, EXE, and ZIP files.

Standard MSI example

Using MSI files is an easy, self-contained way to deploy software to Windows devices. If your MSI file requires no special transformation or customization, the deployment is straightforward.

MSI files require a /i switch when using other switches with an install.

The appliance parameter line does not require the filename or msiexec syntax. Only the /* input is required:

/qn /I (Correct)

msiexec /I /qn (Incorrect)

TIP: If you are using Windows Installer 3.0 or higher, you can identify the supported parameters by selecting the Run program available from the Start menu. Enter msiexec in the pop-up window. A window that shows the supported parameters list appears.
Standard EXE example

EXE files are similar to MSI files with one exception.

EXE files differ from MSI files as follows: /I is not required in the Run Parameters line when using an EXE file.

When using an executable file, it is often helpful to identify switch parameters for a quiet or silent installation. To switch parameters, specify /? in the Run Parameters field.

Create Managed Installations for ZIP files

Create Managed Installations for ZIP files

Deploying software using a ZIP file is a convenient way to package software when multiple files are required to deploy a title.

For example, a software title might require a setup.exe file, configuration files, and data files. If you have a CD-ROM that contains a group of files required to install a particular application, you can package them together in a ZIP file and upload them to the appliance for deployment.

To distribute applications to managed devices, you must attach the digital assets, which are the files required for installation, to applications. In addition, you must select the supported operating systems for applications. See Attach digital assets to applications and select supported operating systems.

2.
Log in to the appliance Administrator Console.
3.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
You can do this manually from the Inventory > Software page or by installing the package on a device that regularly connects to the appliance. See About the Software page.
b.
Select Choose Action > New.
c.
Select the application title that the ZIP file is associated with from the Software drop-down list. To see all application titles, clear the check box Only display records with an associated file.
6.
In the Run Parameters field, specify the complete command with arguments.
For example: setup.exe /qn
8.
Click Save.
Related Documents