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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Applications that cannot be blacklisted

Applications that cannot be blacklisted

Some applications, such as plug-ins to other applications, cannot be blacklisted.

The following applications can be marked as Not Allowed but they cannot be blacklisted or prevented from running on managed devices:

Apply the Application Control label to devices

Apply the Application Control label to devices

To enable Application Control on devices, you need to apply the ApplicationControlDevices label, or any label that has Application Control enabled, to devices.

After the label is applied to devices, applications that have been marked as Not Allowed are blacklisted or prevented from running on the devices.

1.
Go to the Devices list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
3.
Select Choose Action > Apply Labels.
4.
Select the ApplicationControlDevices label.

The label appears next to device names on the Devices page.

Mark applications and suites as Not Allowed

Mark applications and suites as Not Allowed

You can mark individual applications, and application suites, as Not Allowed to prevent them from running on Agent-managed devices.

When you mark a suite as Not Allowed, the applications in that suite are also marked as Not Allowed. If you want to mark only some of the applications in a suite as Not Allowed, remove the Not Allowed designation from the suite, then mark the individual applications as Not Allowed.

1.
Go to the Software Catalog list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Software Catalog.
3.
Select Choose Action > Mark Not Allowed.

The applications are marked as Not Allowed, and the Not Allowed icon appears next to the application names: .

View applications and suites that are marked as Not Allowed

View applications and suites that are marked as Not Allowed

You can view applications and suites that are marked as Not Allowed on the Software Catalog page.

1.
Go to the Software Catalog list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Software Catalog.
Click the Discovered or Not Discovered tab above the list on the left, then click the Not Allowed button on the Software Catalog page to sort the results by applications that are marked as Not Allowed: .
Click the Advanced Search tab above the list on the right, then specify the criteria required for to view applications marked as Not Allowed:

Software Catalog: Not Allowed | is | True

3.
Click Search.
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