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KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Using Application Control

Using Application Control

Application Control enables you to mark applications as Not Allowed and blacklist them or prevent them from running on Agent-managed Windows and Mac devices. This is useful if you want to restrict specific applications from running in your environment.

Application Control enables you to:

Applications marked as Not Allowed are organization-specific. If the Organization component is enabled on your appliance, you mark applications as Not Allowed for each organization separately.

Requirements for blacklisting applications

Requirements for blacklisting applications

Application Control requirements must be met for applications to be blacklisted.

To block applications and prevent them from being launched on managed devices, you must:

Install the K1000 Agent version 6.0 or higher on devices. Application Control is not available for Agent versions lower than 6.0, and it is not available for Linux or Agentless devices. See Updating the K1000 Agent on managed devices.
Apply a label that has Application Control enabled, to devices. This enables the Agent to monitor application launches, including applications that are marked as Not Allowed. See Apply the Application Control label to devices.
Mark applications as Not Allowed. Windows and Mac applications can be marked as Not Allowed only if they are in the Software Catalog as Discovered, Not Discovered, or Locally Cataloged applications. Applications that are Uncataloged cannot be marked as Not Allowed until they are added to the Software Catalog. See Adding applications to the Software Catalog. Linux applications cannot be marked as not allowed.
Specify the version of the application to be blacklisted. For example, if you want to block all versions of Adobe Acrobat®, you must mark all versions of the application as Not Allowed. For example, Acrobat 8.x, Acrobat 9.x, and so on. However, when you mark a suite as Not Allowed, all of the applications in the suite are also marked as Not Allowed. If an application that runs on both Windows and Mac devices is marked as Not Allowed, that application is blocked on both Windows and Mac devices.

How applications are blacklisted

How applications are blacklisted

When an application that is marked as Not Allowed is launched on a managed device that has an Application Control-enabled label applied, the Agent terminates the application and displays a message on the device.

The message shows the application name and indicates that the application has been terminated because it is on the Not Allowed list. Applications that are terminated are identified in the local database that records software usage.

About blacklisting application editions that share executable files

About blacklisting application editions that share executable files

Some applications have different editions, such as Pro and Standard, that share the same executable file. If such applications are blocked, they are blocked for all editions that share the executable file.

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