To complete patch downloads, access product information, and interact with Quest Support, firewall, DNS server, and proxy server settings must allow the K1000 appliance to access domains on both port 80 and port 443.
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For virtual and physical versions of the appliance, network settings are initially configured during the first login to the Administrator Console or the Command Line Console. See Changing appliance network settings.
For K1 as a Service, the appliance is preconfigured with a static IP address, subnet mask, and default gateway. For configuration information, see the K1000 as a Service Setup Guide. Go to https://support.quest.com/k1000-as-a-service/release-notes-guides.
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If the Organization component is not enabled on the appliance, log in to the K1000 Administrator Console, http://K1000_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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Optional: To set a proxy server, select the Enable Proxy Server in the Proxy Configuration section, then specify proxy server settings: |
Enter the port for the proxy server. The default port is 8080. | |
Select the check box to use the local credentials for accessing the proxy server. | |
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Optional: To use an external SMTP server, select Enable SMTP Server in the Email Configuration section, then specify SMTP server options: |
Specify the hostname or IP address of an external SMTP server, such as smtp.gmail.com. External SMTP servers must allow anonymous (non-authenticated) outbound email transport. Ensure that your network policies allow the appliance to contact the SMTP server directly. In addition, the mail server must be configured to allow the relaying of email from the appliance without authentication. If you specify an IP address, enclose the address in brackets. For example [10.10.10.10]. | |
Enter the username of an account that has access to the external SMTP server, such as your_account_name@gmail.com. | |
Select this check box to use POP3 for Service Desk ticket email. After POP3 is enabled, you can specify the POP3 server settings on Service Desk Queue Detail pages. See Configure ticket queues. |
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If you changed the appliance IP address, go to the new address to display the Administrator Console login page. |
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