Chat now with support
Chat with Support

KACE Asset Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Using SNMP Inventory Configurations to identify specific SNMP objects and non-computer devices to add to inventory

Using SNMP Inventory Configurations to identify specific SNMP objects and non-computer devices to add to inventory

You can identify specific SNMP (Simple Network Management Protocol) objects and non-computer devices to be inventoried so that you can expand or limit the inventory to fit your needs. In addition, the K1000 enables you to map SNMP OIDs (Object Identifiers) to particular fields in the K1000 inventory table, using Asset Subtypes.

SNMP is one of the possible methods that K1000 Agentless Inventory uses to extract data for inventory and integration into the K1000. The K1000 uses the RFC1213 MIB (Management Information Base) as the primary data gathering layer, because it contains data that is specific to all SNMP-capable devices. All SNMP-capable devices expose RFC1213 data. For more information, go to http://tools.ietf.org/html/rfc1213.

With the K1000 SNMP inventory configuration feature, you can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data. This enables instant extensibility and robustness to what would otherwise be limited in terms of the amount of data that could be gathered from each device.

Obtain a list of object identifiers (OIDs) using the Administrator Console

If you do not have a vendor-provided management information base (MIB) or a generally available MIB for an object, you can obtain a list of object identifiers by using the K1000 to probe the object.

You can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data, which expands the amount of data that can be gathered from each device. To find these OIDs, you can use a MIB browser on MIBs you have obtained elsewhere. With the K1000, you can perform an SNMP full walk either through device discovery or device inventory if you do not have access to a MIB otherwise.

2.
Go to the Device Detail page for the scanned object:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
3.
Click SNMP Data in the Inventory section to display the results of the full walk.

Map the OIDs to fields in the K1000 inventory table so that their information can be integrated into inventory. See Map Object Identifiers to fields in the K1000 inventory table.

Map Object Identifiers to fields in the K1000 inventory table

You can map SNMP (Simple Network Management Protocol) OIDs (Object Identifiers) to particular fields that you have created as Asset Subtypes. You can use the resulting SNMP Inventory Configurations to expand your inventory information to include data from non-computer devices.

The SNMP Inventory Configurations list page provides you with the tool to create new mappings or manage existing ones.

After you have determined the OID data you want to collect, you select a subtype for the device from categories that are the same as those on the Device Detail page. You then select a property of that category, the result of which maps the OID to a field in the inventory table. The SNMP object appears in the device inventory after the next scan.

For example, if you had a printer in inventory, added manually or through a discovery schedule, you could use an SNMP Inventory Configuration to have the printer report cartridge ink levels to the K1000. In this case, you would use an Asset Subtype of Printer that you have created as a subtype of device, with a field named Toner Level.

1.
Go to the SNMP Inventory Configurations list page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click SNMP Inventory Configurations.
2.
Select Choose Action > New.
b.
Enter the OID in the text box under Object Identifier (OID).
e.
Click Save at the end of the row.

Apply the configuration to an object. See Apply an SNMP Inventory Configuration to a device.

Apply an SNMP Inventory Configuration to a device

You can apply an SNMP Inventory Configuration to a device so that the additional data can be collected during the next scan for that device.

You have created the configuration. See Map Object Identifiers to fields in the K1000 inventory table.

1.
Go to the Devices page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory to display the Devices page.
3.
Select Choose Action > Apply SNMP Configurations to display the Apply SNMP Configurations dialog.
4.
Drag the configurations you want to apply into the Apply these SNMP configurations box.
5.
Click Apply SNMP Configurations.
The Devices list page reappears after the configuration is applied.

The information appears for the device after the next regularly scheduled reporting time or forced inventory update.

Obtain a list of object identifiers (OIDs) using the Administrator Console

Using SNMP Inventory Configurations to identify specific SNMP objects and non-computer devices to add to inventory

You can identify specific SNMP (Simple Network Management Protocol) objects and non-computer devices to be inventoried so that you can expand or limit the inventory to fit your needs. In addition, the K1000 enables you to map SNMP OIDs (Object Identifiers) to particular fields in the K1000 inventory table, using Asset Subtypes.

SNMP is one of the possible methods that K1000 Agentless Inventory uses to extract data for inventory and integration into the K1000. The K1000 uses the RFC1213 MIB (Management Information Base) as the primary data gathering layer, because it contains data that is specific to all SNMP-capable devices. All SNMP-capable devices expose RFC1213 data. For more information, go to http://tools.ietf.org/html/rfc1213.

With the K1000 SNMP inventory configuration feature, you can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data. This enables instant extensibility and robustness to what would otherwise be limited in terms of the amount of data that could be gathered from each device.

Obtain a list of object identifiers (OIDs) using the Administrator Console

If you do not have a vendor-provided management information base (MIB) or a generally available MIB for an object, you can obtain a list of object identifiers by using the K1000 to probe the object.

You can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data, which expands the amount of data that can be gathered from each device. To find these OIDs, you can use a MIB browser on MIBs you have obtained elsewhere. With the K1000, you can perform an SNMP full walk either through device discovery or device inventory if you do not have access to a MIB otherwise.

2.
Go to the Device Detail page for the scanned object:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
3.
Click SNMP Data in the Inventory section to display the results of the full walk.

Map the OIDs to fields in the K1000 inventory table so that their information can be integrated into inventory. See Map Object Identifiers to fields in the K1000 inventory table.

Map Object Identifiers to fields in the K1000 inventory table

You can map SNMP (Simple Network Management Protocol) OIDs (Object Identifiers) to particular fields that you have created as Asset Subtypes. You can use the resulting SNMP Inventory Configurations to expand your inventory information to include data from non-computer devices.

The SNMP Inventory Configurations list page provides you with the tool to create new mappings or manage existing ones.

After you have determined the OID data you want to collect, you select a subtype for the device from categories that are the same as those on the Device Detail page. You then select a property of that category, the result of which maps the OID to a field in the inventory table. The SNMP object appears in the device inventory after the next scan.

For example, if you had a printer in inventory, added manually or through a discovery schedule, you could use an SNMP Inventory Configuration to have the printer report cartridge ink levels to the K1000. In this case, you would use an Asset Subtype of Printer that you have created as a subtype of device, with a field named Toner Level.

1.
Go to the SNMP Inventory Configurations list page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click SNMP Inventory Configurations.
2.
Select Choose Action > New.
b.
Enter the OID in the text box under Object Identifier (OID).
e.
Click Save at the end of the row.

Apply the configuration to an object. See Apply an SNMP Inventory Configuration to a device.

Apply an SNMP Inventory Configuration to a device

You can apply an SNMP Inventory Configuration to a device so that the additional data can be collected during the next scan for that device.

You have created the configuration. See Map Object Identifiers to fields in the K1000 inventory table.

1.
Go to the Devices page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory to display the Devices page.
3.
Select Choose Action > Apply SNMP Configurations to display the Apply SNMP Configurations dialog.
4.
Drag the configurations you want to apply into the Apply these SNMP configurations box.
5.
Click Apply SNMP Configurations.
The Devices list page reappears after the configuration is applied.

The information appears for the device after the next regularly scheduled reporting time or forced inventory update.

Map Object Identifiers to fields in the K1000 inventory table

Using SNMP Inventory Configurations to identify specific SNMP objects and non-computer devices to add to inventory

You can identify specific SNMP (Simple Network Management Protocol) objects and non-computer devices to be inventoried so that you can expand or limit the inventory to fit your needs. In addition, the K1000 enables you to map SNMP OIDs (Object Identifiers) to particular fields in the K1000 inventory table, using Asset Subtypes.

SNMP is one of the possible methods that K1000 Agentless Inventory uses to extract data for inventory and integration into the K1000. The K1000 uses the RFC1213 MIB (Management Information Base) as the primary data gathering layer, because it contains data that is specific to all SNMP-capable devices. All SNMP-capable devices expose RFC1213 data. For more information, go to http://tools.ietf.org/html/rfc1213.

With the K1000 SNMP inventory configuration feature, you can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data. This enables instant extensibility and robustness to what would otherwise be limited in terms of the amount of data that could be gathered from each device.

Obtain a list of object identifiers (OIDs) using the Administrator Console

If you do not have a vendor-provided management information base (MIB) or a generally available MIB for an object, you can obtain a list of object identifiers by using the K1000 to probe the object.

You can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data, which expands the amount of data that can be gathered from each device. To find these OIDs, you can use a MIB browser on MIBs you have obtained elsewhere. With the K1000, you can perform an SNMP full walk either through device discovery or device inventory if you do not have access to a MIB otherwise.

2.
Go to the Device Detail page for the scanned object:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
3.
Click SNMP Data in the Inventory section to display the results of the full walk.

Map the OIDs to fields in the K1000 inventory table so that their information can be integrated into inventory. See Map Object Identifiers to fields in the K1000 inventory table.

Map Object Identifiers to fields in the K1000 inventory table

You can map SNMP (Simple Network Management Protocol) OIDs (Object Identifiers) to particular fields that you have created as Asset Subtypes. You can use the resulting SNMP Inventory Configurations to expand your inventory information to include data from non-computer devices.

The SNMP Inventory Configurations list page provides you with the tool to create new mappings or manage existing ones.

After you have determined the OID data you want to collect, you select a subtype for the device from categories that are the same as those on the Device Detail page. You then select a property of that category, the result of which maps the OID to a field in the inventory table. The SNMP object appears in the device inventory after the next scan.

For example, if you had a printer in inventory, added manually or through a discovery schedule, you could use an SNMP Inventory Configuration to have the printer report cartridge ink levels to the K1000. In this case, you would use an Asset Subtype of Printer that you have created as a subtype of device, with a field named Toner Level.

1.
Go to the SNMP Inventory Configurations list page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click SNMP Inventory Configurations.
2.
Select Choose Action > New.
b.
Enter the OID in the text box under Object Identifier (OID).
e.
Click Save at the end of the row.

Apply the configuration to an object. See Apply an SNMP Inventory Configuration to a device.

Apply an SNMP Inventory Configuration to a device

You can apply an SNMP Inventory Configuration to a device so that the additional data can be collected during the next scan for that device.

You have created the configuration. See Map Object Identifiers to fields in the K1000 inventory table.

1.
Go to the Devices page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory to display the Devices page.
3.
Select Choose Action > Apply SNMP Configurations to display the Apply SNMP Configurations dialog.
4.
Drag the configurations you want to apply into the Apply these SNMP configurations box.
5.
Click Apply SNMP Configurations.
The Devices list page reappears after the configuration is applied.

The information appears for the device after the next regularly scheduled reporting time or forced inventory update.

Apply an SNMP Inventory Configuration to a device

Using SNMP Inventory Configurations to identify specific SNMP objects and non-computer devices to add to inventory

You can identify specific SNMP (Simple Network Management Protocol) objects and non-computer devices to be inventoried so that you can expand or limit the inventory to fit your needs. In addition, the K1000 enables you to map SNMP OIDs (Object Identifiers) to particular fields in the K1000 inventory table, using Asset Subtypes.

SNMP is one of the possible methods that K1000 Agentless Inventory uses to extract data for inventory and integration into the K1000. The K1000 uses the RFC1213 MIB (Management Information Base) as the primary data gathering layer, because it contains data that is specific to all SNMP-capable devices. All SNMP-capable devices expose RFC1213 data. For more information, go to http://tools.ietf.org/html/rfc1213.

With the K1000 SNMP inventory configuration feature, you can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data. This enables instant extensibility and robustness to what would otherwise be limited in terms of the amount of data that could be gathered from each device.

Obtain a list of object identifiers (OIDs) using the Administrator Console

If you do not have a vendor-provided management information base (MIB) or a generally available MIB for an object, you can obtain a list of object identifiers by using the K1000 to probe the object.

You can define an additional set of OIDs to be collected during inventory beyond the standard RFC1213 data, which expands the amount of data that can be gathered from each device. To find these OIDs, you can use a MIB browser on MIBs you have obtained elsewhere. With the K1000, you can perform an SNMP full walk either through device discovery or device inventory if you do not have access to a MIB otherwise.

2.
Go to the Device Detail page for the scanned object:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
3.
Click SNMP Data in the Inventory section to display the results of the full walk.

Map the OIDs to fields in the K1000 inventory table so that their information can be integrated into inventory. See Map Object Identifiers to fields in the K1000 inventory table.

Map Object Identifiers to fields in the K1000 inventory table

You can map SNMP (Simple Network Management Protocol) OIDs (Object Identifiers) to particular fields that you have created as Asset Subtypes. You can use the resulting SNMP Inventory Configurations to expand your inventory information to include data from non-computer devices.

The SNMP Inventory Configurations list page provides you with the tool to create new mappings or manage existing ones.

After you have determined the OID data you want to collect, you select a subtype for the device from categories that are the same as those on the Device Detail page. You then select a property of that category, the result of which maps the OID to a field in the inventory table. The SNMP object appears in the device inventory after the next scan.

For example, if you had a printer in inventory, added manually or through a discovery schedule, you could use an SNMP Inventory Configuration to have the printer report cartridge ink levels to the K1000. In this case, you would use an Asset Subtype of Printer that you have created as a subtype of device, with a field named Toner Level.

1.
Go to the SNMP Inventory Configurations list page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click SNMP Inventory Configurations.
2.
Select Choose Action > New.
b.
Enter the OID in the text box under Object Identifier (OID).
e.
Click Save at the end of the row.

Apply the configuration to an object. See Apply an SNMP Inventory Configuration to a device.

Apply an SNMP Inventory Configuration to a device

You can apply an SNMP Inventory Configuration to a device so that the additional data can be collected during the next scan for that device.

You have created the configuration. See Map Object Identifiers to fields in the K1000 inventory table.

1.
Go to the Devices page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory to display the Devices page.
3.
Select Choose Action > Apply SNMP Configurations to display the Apply SNMP Configurations dialog.
4.
Drag the configurations you want to apply into the Apply these SNMP configurations box.
5.
Click Apply SNMP Configurations.
The Devices list page reappears after the configuration is applied.

The information appears for the device after the next regularly scheduled reporting time or forced inventory update.

Related Documents