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KACE as a Service 7.1 - Release Notes

Prepare for the update

Prepare for the update

Verify your K1000 server version: The minimum version required for installing this release is 7.0 (7.0.121306). If your appliance is running an earlier version, you must update to the listed version before proceeding with the installation.
NOTE: In version 7.1, to access information about your KACE System Management Appliance (K1000) installation, use the help panel. Click Need Help in the upper-right corner of the page, and in the help panel that appears, at the bottom, click the circled i button.
Verify your K1000 agent version. The minium version required for upgrading the K1000 agent is 6.4.
Back up before you start: Back up your database and files and save your backups to a location outside the K1000 server for future reference. For instructions on backing up your database and files, see the K1000 Administrator Guide, https://support.quest.com/technical-documents/kace-systems-management-appliance/7.1/administrator-guide/.

Update the K1000 server using an advertised update

Update the K1000 server using an advertised update

You can update the K1000 server using an update that is advertised on the Dashboard page or on the Appliance Updates page of the Administrator Console.

2.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance: Log in to the K1000 System Administration Console: http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
3.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
4.
Click Check for updates.
IMPORTANT: During the first ten minutes, some browsers might appear to freeze while the update is being unpacked and verified. Do not navigate away from the page, refresh the page, or click any browser buttons on the page during this time because these actions interrupt the process. After the update is unpacked and verified, the Logs page appears. (This issue is fixed in version 7.1. See K1-19220 in Resolved issues. However this behavior still occurs when upgrading from version 7.0). Do not manually reboot the appliance at any time during the update process.

Upload and apply an update manually

Upload and apply an update manually

If you have an update file from Quest, you can upload that file manually to update the K1000 server.

2.
Using your customer login credentials, log in to the Quest website at https://support.quest.com/kace-systems-management-appliance/download-new-releases, download the K1000 server.kbin file for the 7.1 GA (general availability) release, and save the file locally.
3.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
4.
In the Manually Update section:
a.
Click Browse or Choose File, and locate the update file.
b.
Click Update, then click Yes to confirm.

Post-update tasks

Post-update tasks

After the update, verify that the update was successful and verify settings as needed.

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