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KACE as a Service 7.1 - Release Notes

Quest® KACE® Systems Management Appliance (K1000) 7.1 Release Notes

Quest® KACE® Systems Management Appliance (K1000) 7.1 Release Notes

These release notes document provides information about the KACE Systems Management Appliance (K1000) version 7.1.

About KACE Systems Management Appliance (K1000) 7.1

About KACE Systems Management Appliance (K1000) 7.1

KACE Systems Management Appliance (K1000) is a physical or virtual appliance designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management. For more information about K1000 series appliances, go to https://www.quest.com/products/kace-k1000-systems-management-appliance/.

New features and enhancements

New features and enhancements

This release of the KACE Systems Management Appliance (K1000) includes the following features and enhancements:

Access product-related resources from the help. Starting in this release, the help pane provides quick access to the Knowledge Base articles and live chat with product specialists. It also allows you to quickly open service requests, access the Support page, download the KACE GO Mobile App, or to display information about your configuration. (ESMP-4869)
NOTE: This information is only available in the Administrator Console and the System Administration Console. The User Console continues to display only the help contents on this pane.
IMPORTANT: Knowledge Base articles are only available when the Administrator Console and the System Administration Console is displayed in English. If you choose a different locale, the list of Knowledge Base articles is not populated.
Low-resource alerts. When the system resources are low, Critical alerts appear on the Dashboard, and provide the recommended course of action. These alerts are generated when the appliance starts using an unusually high amount of CPU, memory, and disk resources. (ESMP-4819)
Support for G Suite devices. The Discovery scans can detect for your external G Suite devices, when these options are configured. (ESMEC-1914)
The Devices field is populated in new ticket requests. If any devices are assigned to the ticket submitter, they appear listed on the New Ticket page, and the submitter's primary device is selected by default. (ESMAS-283)
Preventing email loops. To prevent potentially infinite email loops caused by automated Out of Office responses, or an unusual volume of incoming email, you can configure the Service Desk to stop processing such email. This feature allows you to detect specific text patterns in the email subject line, and to configure the thresholds for incoming email traffic, as needed. (ESMAS-359)
Ability to localize the User Console. The KACE Systems Management Appliance (K1000) supports several locales. The Administrator Console, System Console, and online help can be displayed in English, French, German, Japanese, Portuguese (Brazil), and Spanish. In addition to these languages, you can translate the User Console into other non-supported locales, such as Afrikaans (South Africa), as needed. (ESMP-3923)
Prompting users about unsaved changes. When layout changes are made on the Queue Customization page, a warning appears, prompting users to save their changes before previewing them. (ESMAS-3368)
Security enhancements. The latest internal security patches from FreeBSD are applied in this version and updated all supporting packages (such as PHP, Apache, and so on), to incorporate the latest security updates.
Extended platform support. Microsoft® Windows® Server 2016 and Apple® Mac OS X® Sierra (10.12) are now supported.

For complete information about the new product features, see the Administrator Guide. For details on the supported platforms, see the KACE Systems Management Appliance (K1000) technical specifications.

To find out more about the new features in this release, watch the video tutorials available on our Support site: https://support.quest.com/kace-systems-management-appliance/kb/video-articles?k=what%27s+new.

Resolved issues

Resolved issues

The following is a list of issues resolved in this release.

Table 1. General resolved Issues

Resolved issue

Issue ID

An LDAP Import of users with a forward slash '/' in their email address failed.

K1-19256

The User Download page did not show the current device used to view the page as the first entry in the list of assigned devices.

K1-19228

After clicking Apply Update, no indication was given that the update was in progress.

K1-19220

Adding a new license through the Software Catalog page resulted in incorrect counts and slow page load times.

K1-19210

Multiple licenses of the same product with different values for downgraded rights caused inconsistent license counts to be reported.

K1-19195

Saving an asset license type with no changes resulted in unwanted asset name changes.

K1-19180

When trying to rename a custom asset type with a special character, an error could be seen.

K1-19176

The new K1000 Agent (rewritten in version 7.0) has a hard dependency on Windows PowerShell™ that allows the agent to function. The previous version did not check for the latest version of PowerShell, which might be the only version present on Windows 10.

Fix: A verification check is added in this release, for both PowerShell 2.0 and/or 5.1.

K1-19163

An error could appear on the Software Detail page.

K1-19159

If an organization's Service Desk has many owners, attempting to view tickets could result in an error.

K1-19154

When authentication was not required, saving the Service Desk queue SMTP settings was not possible.

K1-19150

TheLocation and Manager fields in the Submitter Contact Info dialog box displayed the location and manager IDs instead of the location and manager names.

K1-19149

The Report Wizard was missing the Delete button for user-created reports.

K1-19142

Required fields are no longer enforced on Process Templates.

K1-19140

The koneas binary was sending the STARTUP message when the TCP connection to RabbitMQ had been closed.

K1-19139

When doing a search through archived tickets, an error could be seen, if All Queues were searched.

K1-19105

Endpoints could be erroneously declared offline and hence not driven by K1000 when they were still connected.

K1-19104

The agent was trying to interpret the daylight saving time (DST) setting when reporting on OS-installed date, which might retrieve incorrect information, causing the OS install date to shift by one hour, when daylight savings are detected on the system.

Fix: The date is reported without interpreting the DST value.

K1-19096

On the Service Desk Archived Tickets page, sorting by Priority, Status, and other columns could cause an error.

K1-19095

User Console: The custom logo on the login page was displayed as a broken image.

K1-19092

The K1000 Agent was reporting the replication share inventory with incorrect size for files larger than 4 GB. This caused the replicated file to fail the size check on the server and to be repeatedly replicated .

K1-19024

Multiple email addresses in the CC list for any category caused malformed email notifications.

K1-19022

New comments flagged as Owner's only were emailed to submitters only when there was an attachment.

K1-19007

Metering machine counts included software suites when stand-alone versions were installed.

K1-18786

A MySQL error appeared on the Edit Report Detail page, while trying to save an Organizations > Device SQL Report, created through the Create Report option on the System Administration Console Devices list page.

K1-18762

Exporting users to a CSV or XLS file could cause an error.

K1-18756

Any users whose name that contains a German umlaut character could not create tickets using email.

K1-18709

When adding a child ticket to a parent ticket, the Created Date and Created By fields in the parent ticket displayed the information from the child ticket.

K1-18576

In Internet Explorer 11, when viewing ticket details, the Paste Screenshot option was not available for selection when the User Console URL did not contain /userui. Other browsers displayed this option, as expected.

K1-18556

It was not possible to filter the software titles appearing the User Console Library based on the device label.

K1-18445

Enabling Also Restrict By Device Label prevented software from being displayed in the User Console Library.

K1-18399

A label assigned to its own Label Group caused issues with the Inventory and label pages.

K1-18332

On the Devices page, sorting the list on the IP address column did not work as expected.

K1-18179

The agent was not handling the process timeout correctly, when the correct timeout was specified. As a result, the alert timeout did not happen at the expected time, as configured.

Fix: The handling of agent timeouts is addressed in this release, allowing the alerts to time out as configured.

NOTE: The agent process timeout configured on the Agent Settings page in the System Administration Console takes priority over any alert timeout configured. The agent process timeout should be long enough to cover the desired alert timeout, otherwise the alert is terminated when the agent process timeout is reached.

K1-18112

Exporting a device list using an advanced search with custom inventory caused a database error.

K1-18067

Patch Detection for Microsoft Security Bulletin MS12-060 failed with error code 89.

K1-17189

Single sign-on (SSO) users were forced into the default organization.

K1-17157

PDF reports with long lines were not formatted correctly, causing the information to be lost.

K1-17150

Problems were seen when performing an advanced search with the OS Architecture criteria in the System Administration Console.

K1-17057

It was not possible to override the LDAP SSO defaults (the Object Container, Computer Container, and Computer Name).

K1-13823

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