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KACE as a Service 7.1 - KACE GO Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

New features

This release does not include any new features that require documentation.

Resolved issues

Resolved issues

The following is a list of issues resolved in this release.

iOS resolved Issues

Resolved issue

Issue ID

The barcode scanner was not detecting the Data Matrix style barcode.

ESMAS-3819

Viewing the user of a device asset resulted in a crash.

ESMAS-3810

Barcodes generated by the KACE GO mobile app were not displayed in the web interface when the associated asset type name had empty space in it.

ESMAS-3798

Users could not view attachments associated with a ticket when the attachment name included spaces.

ESMAS-3377

Credentials were prompted too often if user did not save the KACE GO password.

ESMAS-3339

Users were not able to link assets with tickets using the mobile app.

ESMAS-3293

The mobile app crashed when user attempted to search Managed Installations.

ESMAS-3250

Adding work to a ticket with an iOS 9 device crashed the mobile app.

ESMAS-2001

The list submitters in the Ticket Details was not restricted based on the label.

ESMAS-1210

Android resolved Issues

Resolved issue

Issue ID

Users could not view attachments associated with a ticket when the attachment name included spaces.

ESMAS-3377

Comments without attachments were also displayed after switching tabs, if the Show Attachment Only option was enabled .

ESMAS-3300

Users were not able to link assets with tickets using the KACE GO mobile app.

ESMAS-3298

The Owners Only check box was not available while adding comments to a ticket.

ESMAS-3297

The search option for Knowledge Base articles was not available.

ESMAS-3289

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

General known issues

Known issue

Issue ID

Push notifications may not work on certain Android devices running OS version 5.01 or earlier. Problems are not reported on devices running Android version 5.1 or later.

ESMAS-3237

Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.

N/A

Asset attachments are not supported at this time.

N/A

Some limitations are identified when upgrading from version 2.4 or earlier. For more information, see Upgrading from K1000 GO 2.4 or earlier versions on iOS.

N/A

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