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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Importing and exporting appliance resources

Importing and exporting appliance resources

You can transfer resources among organizations on a K1000 appliance, and if you have multiple appliances, you can transfer resources among appliances as well.

About importing and exporting resources

About importing and exporting resources

Resources, such as Managed Installations and Smart Labels, can be imported and exported among organizations and appliances.

If you have multiple K1000 appliances, you can transfer resources among them using the built-in Samba share directories on the appliances. In addition, if the Organization component is enabled on your appliance, you can transfer resources among organizations. This is useful for resources, such as scripts, that are created for one organization, but that might be useful to other organizations as well.

You can import and export the following resources:

Transferring resources among appliances using Samba share directories

Transferring resources among appliances using Samba share directories

You can use Samba share directories as staging areas to transfer resources among appliances.

To do this, export the resources from one appliance, then import them to a different appliance.

Export resources from an appliance

Export resources from an appliance

Export resources from an appliance to make those resources available for import to other appliances.

1.
Log in to the Administrator Console of the appliance where the resources are located.
3.
Go to the Share Resources list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Resources.
c.
On the Resources Panel, click Export.
4.
Optional: To filter the list, use the View By drop-down list and Search field, which appear above the table on the right.
For example, select a resource in the View By drop-down list to display only that resource category, or enter a term in the Search field to display items that match that term.
Choose Action > Export to Local Share
Choose Action > Export to Network Share
NOTE: Select Export to Network Share to save the data to a shared location that exists on the network and can be accessed from other devices. Select Export to Local Share to save the data to a location on a device that is only accessible from that device.
7.
Optional: On the Annotate Exported Resource(s) page, enter any additional information in the Note field.
8.
Click Save.
The exported resources first appear on the Resource Sharing Status page with a Status of New Request.

When the export is complete, the Status changes to Completed. The exported resources are available on the Samba share for import. See Import resources to organizations.

Most import and export tasks take only a moment to complete, but very large resources take more time.

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