Use the Agent's debugging features to troubleshoot Agent-related issues.
If devices do not show up in Inventory:
For additional assistance, go to the Quest Support website, https://support.quest.com/contact-support. This website contains a Knowledge Base you can use for troubleshooting.
To allow provisioning, you must open the firewall and configure security settings.
reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v ForceGuest /t REG_DWORD /d 0 /f
netsh.exe firewall set service type=FILEANDPRINT mode=ENABLE scope=ALL
netsh.exe firewall set service type=REMOTEADMIN mode=ENABLE scope=ALL
You can enable debugging on Windows devices by adding debug=true to AMPTools.
You can enable Windows debugging on Windows devices by editing the amp.conf file.
On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.
3. |
The output is recorded in various K1000 Agent logs. See View appliance logs.
You can enable debugging on Windows devices from the command line.
On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.
◦ |
On 32-bit devices: "%ProgramFiles%\Dell\KACE\AMPTools.exe" debug=true |
◦ |
On 64-bit devices: "%ProgramFiles(x86)%\Dell\KACE\AMPTools.exe" debug=true |
The output is recorded in various K1000 Agent logs. See View appliance logs.
You can enable debugging on Windows devices by adding debug=true to AMPTools.
You can enable Windows debugging on Windows devices by editing the amp.conf file.
On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.
3. |
The output is recorded in various K1000 Agent logs. See View appliance logs.
You can enable debugging on Windows devices from the command line.
On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.
◦ |
On 32-bit devices: "%ProgramFiles%\Dell\KACE\AMPTools.exe" debug=true |
◦ |
On 64-bit devices: "%ProgramFiles(x86)%\Dell\KACE\AMPTools.exe" debug=true |
The output is recorded in various K1000 Agent logs. See View appliance logs.
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