You can use troubleshooting tools to identify and resolve issues.
To verify the status of devices on the network, you can use the ping troubleshooting utility.
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If the Organization component is not enabled on the appliance, log in to the K1000 Administrator Console, http://K1000_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
2. |
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In the Troubleshooting Tools section, click Run diagnostic utilities to display the Diagnostic Utilities page. |
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Tethering the K1000 appliance to Quest Support enables Quest representatives to access your appliance for troubleshooting.
The tether uses a key pair that consists of a public key and a private key. The public key is provided by Quest Support and used to encrypt the tether key. The private key resides on your K1000 and is used to decrypt the tether key.
In addition, you can create an admin-level user account that Quest Support can use to log in to the Administrator Console for troubleshooting. Using this dedicated account is helpful for tracking the actions performed by Quest Support. This account can be used with or without the tether.
Contact Quest Support and do the following:
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Provide the representative with the serial number of your K1000 appliance. To view the serial number, click About in the lower left of the Administrator Console. |
1. |
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If the Organization component is not enabled on the appliance, log in to the K1000 Administrator Console, http://K1000_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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Optional: If you believe that the private key previously generated for tethering has been compromised, you can regenerate it: |
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b. |
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In the Troubleshooting Tools section, click Enter a Tether Key to display the Diagnostic Utilities page. |
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In the Key field, enter the public tether key. To obtain the public tether key, contact Quest Support at https://support.quest.com/contact-support. |
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Optional: Enable the Quest Support User account: |
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In the Quest Support Tether section of the Diagnostic Utilities page, select Enable Quest Support User. |
b. |
Specify the password you want Quest Support to use to log in to the K1000, then provide this password to Quest Support. The password is not delivered to Quest automatically. |
c. |
Optional: Select Allow Quest to set password to enable Quest Support to create a password for the user account. This makes it possible for a Quest representative to create a password they can use to log in to the appliance This option is not available if you are using the encryption method available prior to K1000 version 6.2. |
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