You can configure the appliance network settings to use the internal SMTP email server.
1. |
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If the Organization component is not enabled on the appliance, log in to the K1000 Administrator Console, http://K1000_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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In the Email Configuration section, clear the Enabled check box. This setting refers to an external SMTP server. |
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The internal SMTP server is set to process outgoing email. For information about configuring SMTP settings for queues, see Create and configure POP3 email accounts.
2. |
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If the Organization component is not enabled on the appliance, log in to the K1000 Administrator Console, http://K1000_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
3. |
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Specify the hostname or IP address of an external SMTP server, such as smtp.gmail.com. External SMTP servers must allow anonymous (non-authenticated) outbound email transport. Ensure that your network policies allow the appliance to contact the SMTP server directly. In addition, the mail server must be configured to allow the relaying of email from the appliance without authentication. | |
Enter the username of an account that has access to the external SMTP server, such as your_account_name@gmail.com. | |
Select this check box to use POP3 for Service Desk ticket email. |
6. |
a. |
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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NOTE: POP3 options are available only if Service Desk POP3 Server is enabled in the appliance Network Settings. See Changing appliance network settings. |
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TIP: By default, the appliance accepts Service Desk email only when the sender’s email address matches a user account on the K1000. To change this setting, see the setting, Accept email from unknown users in the section Configuring Service Desk ticket queues. |
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