Parent-child ticket relationships are disabled by default. To enable them, you can configure queues to show the PARENT_INFO ticket field. If you have multiple queues, you enable parent-child ticket relationships in each queue separately.
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Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Scroll down to the Related Ticket Fields section and select the Edit button for the PARENT_INFO field to make changes to that field’s settings: |
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Enable parent-child relationships for queues. See Enable parent-child ticket relationships for a queue.
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a. |
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Parent-child ticket relationships are enabled for the queue. See Enable parent-child ticket relationships for a queue.
1. |
a. |
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Enable parent-child relationships for a queue. See Enable parent-child ticket relationships for a queue.
1. |
a. |
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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In the Related Ticket Information section, verify that the Parent Ticket section is visible. If it is not displayed, verify that parent-child relationships are enabled for the queue. See Enable parent-child ticket relationships for a queue. |
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Enter the child ticket number(s), separated by a comma, or use the Select ticket to add drop-down list to find the ticket(s) to add. |
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