You manage Service Desk tickets, processes, and reports using the Administrator Console. Tickets can also be managed using the User Console and through email.
Before you can manage tickets, you must configure the Service Desk. See Setting up Service Desk.
Service Desk tickets progress through several stages during their lifecycle.
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You can create Service Desk tickets from either the Administrator Console or the User Console.
Tickets can also be created using email. See Creating and managing tickets by email.
You can create Service Desk tickets using the User Console.
When you create tickets from the User Console, your user information is automatically added to the Submitter field on the New Ticket page.
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Go to the User Console: http://K1000_hostname/user where K1000_hostname is the hostname of your appliance. |
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Click Apply Changes to save the ticket and continue editing it. |
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Click Cancel to discard the ticket changes. |
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