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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Customizing the User Console home page

Customizing the User Console home page

You can customize the logo, title, welcome message, announcements, and links that appear on the User Console home page to match your company branding, policies, and communication requirements.

Change the User Console logo and text at the System level

Change the User Console logo and text at the System level

If the Organization component is enabled on your appliance, you can change the title, welcome text, and logo of the User Console at the System level.

The logos selected at the System level are used for every organization unless you configure the organization settings separately at the Admin level. See Change the User Console logo and login text at the Admin-level.

1.
Go to the System-level General Settings page:
a.
Log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System from the drop-down list in the top-right corner of the page.
c.
On the Control Panel, click General Settings.
2.
In the User Console section, customize the text in the following fields:

Option

Description

Title

The heading that appears on the User Console login page.

Welcome Message

A welcome note or description of the User Console. This text appears following the title on the User Console login page.

3.
In the Logo Overrides section, select the graphics to use:

Option

Description

User Console

The logo or other graphic displayed at the top of the User Console. Follow these guidelines for graphics:

Report

The logo or other graphic displayed at the top of each report.

4.
Click Save and Restart Services.
Figure 10. Default logoUser Console Home page

The image of the default User Console Home page shows the Dell logo in the upper left

Figure 11. Custom logo onUser Console Home page

The image of the custom User Console Home page includes the custom logo in place of the default Dell logo

The image of the default report displays the Dell logo in the upper left.

The image of the custom report includes the custom logo in place of the default Dell logo

Change the User Console logo and login text at the Admin-level

Change the User Console logo and login text at the Admin-level

You can change the title, welcome text, and logo of the User Console to match your company's branding needs.

If the Organization component is enabled on your appliance, you can specify custom logos at the Admin (organization) level as well as the System level. Admin-level logo settings, however, take precedence over System-level logo settings, which enables you to specify different logos for each organization. If you do not select a custom logo for an organization, the System-level setting is used. See Change the User Console logo and text at the System level.

1.
Go to the Admin-level General Settings page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin.
c.
On the Control Panel, click General Settings.
2.
In the User Console section, customize the text in the following fields:

Option

Description

Title

The heading that appears on the User Console login page.

Welcome Message

A welcome note or description of the User Console. This text appears following the title on the User Console login page.

3.
In the Logo Overrides section, select the graphics to use:

Option

Description

User Console

The logo or other graphic displayed at the top of the User Console. Follow these guidelines for graphics:

Report

The logo or other graphic displayed at the top of each report.

4.
Click Save and Restart Services.
Figure 14. Default logoUser Console home page

The image of the default User Console Home page shows the Dell logo in the upper left

Figure 15. Custom logo onUser Console home page

The image of the custom User Console Home page includes the custom logo in place of the default Dell logo

The image of the default report displays the Dell logo in the upper left.

The image of the custom report includes the custom logo in place of the default Dell logo

Show or hide action buttons and widgets on the User Console home page

Show or hide action buttons and widgets on the User Console home page

You can show or hide the action buttons and widgets that appear on the home page of the User Console. Action buttons enable users to quickly access the pages where they can file Service Desk tickets and download software through the User Console. Widgets enable you to add customized links and announcements to the User Console home page.

Action buttons are displayed the User Console for each Service Desk globally, regardless of a user's ticket queue permissions. However, if the Organization component is enabled on your system, you manage action buttons and widgets for each organization's Service Desk separately.

1.
Go to the User Console Home Page Settings page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Service Desk, then click Configuration.
c.
On the Configuration panel, in the User Console Home Page section, click Configure User Console Home Page.

Option

Description

Display Quick Actions

Show or hide the quick-action links that appear on the User Console download page. Text for these links includes:

Ticket Quick Action: Have a problem? Report it
Downloads Page Quick Action: Want software? Go to the Downloads page

Main Panel Widgets

Show or hide the widgets for:

Tickets: Links to tickets filed by the user and the link, View My Tickets, which takes users to the Tickets list.
Knowledge Base: Links to Knowledge Base articles available to the user.

Right Panel Widgets

Show or hide the widgets for:

Announcements: Messages you want to display to the user.
Helpful links: HTML links to your corporate intranet, wiki, cloud applications, or any other web resource.
3.
Click Save.
Quick Actions and widgets are shown or hidden on the User Console home page immediately. If users are logged in and viewing the User Console home page, the link is displayed when the page is refreshed.

Add announcements, links, and Knowledge Base articles. See:

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