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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Configure locale settings for organizations

Configure locale settings for organizations

If the Organization component is enabled on your appliance, you configure locale settings for each organization separately.

Locale settings determine the formats used for date and time information displayed in the Administrator Console and User Console. All text in the interfaces is displayed in English regardless of locale settings. Locale settings also determine the date and time formats used in email sent from the Service Desk.

1.
Go to the General Settings page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click General Settings.
2.
If the Organization component is enabled on your appliance, do the following:
a.
In the Locale Settings section, select a locale in the Organization Locale drop-down list.
b.
Click Save and Restart Services at the bottom of the page.
c.
If you have multiple organizations, repeat the preceding steps for each organization.
3.
If the Organization component is not enabled on your appliance, do the following:
a.
In the Locale Settings section, select a locale from the Organization Locale drop-down list.
b.
In the Locale Settings section, select a locale from the Command Line Console drop-down list.
c.
Click Save and Restart Services.

The selected locale is applied. Organization users who log in to the Administrator Console and User Console see the formats for this locale, provided that the browser settings are also set to display the locale. However, user locale settings take precedence over organization locale settings.

Configure locale settings for users

Configure locale settings for users

You can configure locale settings for each user. User locale settings take precedence over organization and System-level locale settings.

Locale settings determine the formats used for date and time information displayed in the Administrator Console and User Console. All text in the interfaces is displayed in English regardless of locale settings.

1.
Go to the User Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Users.
c.
Click the name of a user.
2.
In the Locale drop-down list, select a locale.
3.
Click Save.

The locale you selected is used when the user logs in to the Administrator Console or User Console, provided that the browser settings are also set to display the locale. User locale settings take precedence over the locale settings of the user’s organization.

Configure data sharing preferences

Configure data sharing preferences

Configure data sharing preferences at the System level. Data sharing preferences determine how much of your K1000 information is shared with Quest. In addition, data sharing preferences determine whether information from ITNinja is displayed in the Administrator Console.

To validate the K1000 product license, Quest collects minimal license-related information, such as the MAC Address of the K1000 appliance, the version of the K1000 software, the license key, and the number of managed devices, regardless of the data sharing options selected in this section.

1.
Go to the appliance Control Panel:
◦
If the Organization component is not enabled on the appliance, log in to the K1000 Administrator Console, http://K1000_hostname/admin, then click Settings.
◦
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click General Settings to display the General Settings page.
3.
In the Share With Quest section, select from the following options:

Option

Description

Share summary usage data...

(Recommended) Share summary information with Quest. This information includes appliance status, uptime, and load averages, as well as the number of devices, Managed Installations, and applications being managed by the appliance. This option is recommended because it provides additional information to Quest Support if you need assistance. In addition, data shared with Quest is used when planning product enhancements.

Share detailed usage data...

(Recommended) Share detailed information with Quest and share anonymous information with ITNinja.com. This information includes Agent and appliance crash reports, user interface usage statistics, and inventory information, such as application titles. Quest uses this information to help improve the Software Catalog, and ITNinja uses anonymous data to identify relevant content on http://www.itninja.com for dynamic feeds to the K1000 Administrator Console.

ITNinja.com is a community website where IT professionals can share information and research on a wide variety of systems management and deployment topics. The ITNinja feed is a feature that dynamically displays software deployment tips and other contextual information on relevant pages in the K1000 Administrator Console. To enable the ITNinja feed, you need to select Share detailed Usage data.... This setting shares information anonymously with ITNinja. The ITNinja feed is available only if Share Summary Usage Data... is selected, and it is available only on pages related to software or deployment, such as the software, Managed Installation, and File Synchronization detail pages. The feed is not available on Software Catalog detail page.

Clear this option to prevent the appliance from sharing inventory data with the ITNinja community. However, clearing this option does not remove any information that has already been shared. For more information, contact Quest Support.

4.
Click Save and Restart Services.

About DIACAP compliance requirements

About DIACAP compliance requirements

Enable or disable the Acceptable Use Policy

You can configure the K1000 appliance to support regulations, such as DIACAP (Department of Defense Information Assurance Certification and Accreditation Process).

To comply with DIACAP, administrators perform the following tasks:

•
Enable the Acceptable Use Policy. See Enable or disable the Acceptable Use Policy.
•
Disable SSH and database access. See Configure security settings for the appliance.
•
Disable Samba file sharing. See Configure security settings for the appliance.
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