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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Installing and managing Mac profiles

Installing and managing Mac profiles

You can install Mac profiles, view the devices that have Mac profiles installed, and export the list of profiles that have been added to the K1000 appliance.

Distribute Mac profiles on a schedule

Distribute Mac profiles on a schedule

You can configure the K1000 appliance to distribute Mac profiles to Agent-managed Mac OS X devices periodically according to a schedule. This configuration is useful if you have devices that might be offline and unavailable for installation when you select the Run option, and for periodically installing profiles on new devices added to inventory.

You have added or uploaded a Mac profile and you have Agent-managed Mac OS X version 10.8, 10.9, or 10.10 devices in your K1000 inventory.

1.
Go to the Mac Profile Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
2.
In the Schedule section, select the options for distributing the profile to target devices:

Option

Description

None

Do not distribute the profile on a schedule. Profiles that have their schedules set to None have a status of Disabled on the Mac Profiles list. However, profiles whose schedule is set to None can still be deployed if you select Run Now at the bottom of the page.

Every n minutes/hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

Run on the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

Custom

Run according to a custom schedule.

Use standard 5-field cron format (extended cron format is not supported):

Use the following when specifying values:

Spaces ( ): Separate each field with a space.
Asterisks (*): Include the entire range of values in a field with an asterisk. For example, an asterisk in the hour field indicates every hour.
Commas (,): Separate multiple values in a field with a comma. For example, 0,6 in the day of the week field indicates Sunday and Saturday.
Hyphens (-): Indicate a range of values in a field with a hyphen. For example, 1-5 in the day of the week field is equivalent to 1,2,3,4,5, which indicates Monday through Friday.
Slashes (/): Specify the intervals at which to repeat an action with a slash. For example, */3 in the hour field is equivalent to 0,3,6,9,12,15,18,21. The asterisk (*) specifies every hour, but /3 restricts this to hours divisible by 3.

Examples:

3.
Click Save.
The Mac Profiles page appears. The Targeted column shows the number of devices that are scheduled to have the profile installed. The Succeeded column shows the number of devices on which the profile has been installed. Agents on target devices receive instructions to install the profile at the next connection according to the schedule and deployment options specified.

Install Mac profiles on devices using the Run option

Install Mac profiles on devices using the Run option

After you add or upload Mac profiles to the K1000 appliance, you can use the Run option to install those profiles on Agent-managed Mac OS X devices running version 10.8, 10.9, or 10.10.

TIP: When you use the Run option to install Mac profiles on devices, profiles are installed only if devices have an Agent connection to the appliance when the script runs. To ensure that profiles are installed on devices that are offline, consider setting up schedules to deploy profiles. See Distribute Mac profiles on a schedule.
1.
Go to the Mac Profile Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
2.
To install the profile on a different set of devices, click Duplicate at the bottom of the page to create a copy of the profile, then click the name of the duplicated profile to return to the Mac Profile Detail page.
3.
On the Mac Profile Detail page, select the target devices and deployment options. See:
The Mac Profiles page appears. The Targeted column shows the number of devices that are scheduled to have the profile installed. The Succeeded column shows the number of devices on which the profile has been installed. On target devices that have an active Agent connection to the appliance, the profile is installed according to the selected deployment options.
5.
6.

Identify devices that have Mac profiles installed

Identify devices that have Mac profiles installed

Device detail pages show the Mac profiles that have been installed on devices, and Mac profile detail pages show devices that have Mac profiles installed.

1.
Go to the Mac Profile Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
2.
Scroll down to the Results section at the bottom of the page.
The table lists the devices on which the profile is installed. The Installed column indicates the date the profile was installed on the device. The Last Updated column indicates the most recent date the K1000 Agent detected that the profile was installed on the device.
3.
Go to the Device Detail page:
4.
Scroll down to the Mac Profiles section.
The table lists all the profiles that are installed on the device. The Installed column indicates the date the profile was installed on the device. The Last Updated column indicates the most recent date the K1000 Agent detected that the profile was installed on the device.
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