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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Exporting scripts

Exporting scripts

If you have multiple organizations or appliances, you can export scripts and transfer them among organizations and appliances as needed.

See About importing and exporting resources.

Managing Mac profiles

Managing Mac profiles

You can use the K1000 appliance to distribute Mac profiles to Agent-managed devices running Mac OS X version 10.8, 10.9, or 10.10. Mac profiles contain payloads, or configuration settings, for user-level and system-level policies.

Distributing Mac profiles using the K1000 is an efficient way to configure settings on the Mac devices you manage, and it provides an alternative to configuring and distributing profiles using OS X Server.

You can configure user- and system-level Mac profile payloads, or configuration settings, in the K1000 Administrator Console. In addition, you can create custom payloads using the Apple Profile Manager, download the MOBILECONFIG file that contains those payloads, and upload that file to the K1000 for distribution.

For more information about Mac profiles, go to http://help.apple.com/profilemanager/mac/4.0.

How the K1000 Agent distributes profiles

When you add or upload a new Mac profile, the K1000 appliance creates the Online KScript required to install or remove the profile from devices. Like other Online KScripts, scripts that contain Mac profiles run when the K1000 Agent is connected to the target device according to the schedule and deployment options specified in the profile.

Tracking changes to Mac profile settings

Tracking changes to Mac profile settings

If History subscriptions are configured to retain information, you can view the details of the changes made to settings, assets, and objects. This information includes the date the change was made and the user who made the change, which can be useful during troubleshooting.

See About history settings.

Adding, editing, and uploading Mac profiles

Adding, editing, and uploading Mac profiles

You can add Mac user and system profiles to the K1000 appliance, and you can edit Mac profiles as needed. In addition, you can upload MOBILECONFIG files that contain the configuration information to the K1000 appliance.

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