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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Duplicate scripts

Duplicate scripts

If there is a script that is similar to a script you want to create, you can duplicate that script and edit it as needed. Using duplication can be faster than creating a script from scratch.

1.
Go to the Script Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
At the bottom of the page, click Duplicate to display the Scripts page.

Using the Run and Run Now commands

Using the Run and Run Now commands

The Run and Run Now commands enable you to run scripts on target devices immediately without setting a schedule.

Running scripts without setting a schedule is useful when:

To run Online KScripts, target devices must have an Agent connection to the K1000 appliance.

The Run Now command is available on these Administrator Console pages:

Run Now and Script Detail pages: Running scripts from the Scripting > Run Now page enables you to run the selected script on target devices.
Scripts page: Running scripts from the Scripts page using the Run Now option in the Choose Action menu enables you to run multiple scripts at the same time.
Mac Profile Detail: Using the Run Now command on the Mac Profile Detail page runs a script that installs or removes the selected Mac profile on target devices that have an Agent connection to the K1000 appliance.
Mac Profiles: Selecting Choose Action > Run on the Mac Profiles page runs scripts that install or remove multiple Mac profiles at the same time, provided that target devices have an Agent connection to the K1000 appliance.

Run scripts from the Run Now page

Run scripts from the Run Now page

You can run scripts on target devices from the Run Now page.

Do not click Run Now unless you are certain that you want to run the script on the target devices.
1.
Go to the Run Now page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Run Now.
2.
In the Scripts drop-down list, select a script. To find a script, begin typing in the field.
3.
In the Deploy section, specify deployment options:

Option

Options and Descriptions

All Devices

Deploy to all devices. Clear the check box to limit the deployment to specific labels or devices.

Labels

Limit deployment to devices that belong to specified labels. To select labels, click Edit, drag labels to the Limit Deployment to window, then click Save.

If you select a label that has a Replication Share or an alternate download location, the appliance copies digital assets from that Replication Share or alternate download location instead of downloading them directly from the appliance.

Devices

Limit deployment to one or more devices. To find devices, begin typing in the field.

4.
Click Run Now.
The Run Now Status page appears.

Run scripts from the Script Detail page

Run scripts from the Script Detail page

You can run scripts on target devices from the Script Detail page.

1.
Go to the Script Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
The Run Now Status page appears.
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