Chat now with support
Chat with Support

KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Delete services

Delete services

You can manually delete services from inventory as needed.

However, if the deleted services are found on managed devices, the records for those services are recreated, with new IDs, when the devices update inventory information.

1.
Go to the Services list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Services.
Click a program name, then on the Startup Program Detail page, click Delete.
4.
Select Yes to confirm.

Writing custom inventory rules

Writing custom inventory rules

You can write Custom Inventory rules to collect detailed information about items in inventory.

For information on using the Inventory component, see Managing applications on the Software page.

About Custom Inventory rules

About Custom Inventory rules

Custom Inventory rules enable you to capture customized information during the inventory collection process.

Custom Inventory rules are useful for:

Managing versions of software with the same entry in the Windows Add/Remove Programs section, especially with incorrect or incomplete Display Version information.

Types of Custom Inventory rules

Types of Custom Inventory rules

Custom Inventory rules test, or obtain the values of, registry keys and entries, program, files, scripts, environment variables, system properties, and the output of commands.

There are two types of Custom Inventory rules:

Conditional rules: These rules test whether conditions exist on devices. When a rule returns true, the K1000 Agent reports the item as an Installed Program. When the rule returns false, the item does not appear as an Installed Program.
Value Return rules: These rules obtain data from devices. If the value exists, the K1000 Agent reports the item as an Installed Program and sets a corresponding Custom Inventory Field.
Related Documents