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KACE as a Service 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Adding devices manually in the Administrator Console or by using the API

Adding devices manually in the Administrator Console or by using the API

You can add devices to inventory manually, either within the Administrator Console or by using the inventory API (application programming interface).

Adding devices manually is useful when you want to track device information, but you do not want to manage devices by installing the K1000 Agent or using Agentless management.

Inventory for manual devices must be updated or uploaded manually. The appliance does not receive scheduled inventory updates from manual devices.

About managing devices

About managing devices

Managing devices is the process of using the K1000 to collect and maintain information about devices on your network and performing tasks such as monitoring device status, creating reports, and so on.

To add devices to the K1000 inventory, you can:

Install the K1000 Agent on devices. Devices are automatically added to inventory after the Agent is installed on them and the Agent reports inventory to the K1000. See Provisioning the K1000 Agent.
Enable Agentless management for devices. Agentless management is especially useful for devices that cannot have the K1000 Agent installed, such as devices with unsupported operating systems. See Managing Agentless devices.

For information about the K1000 features available to devices, see Features available for each device management method.

Tracking changes to inventory settings

Tracking changes to inventory settings

If History subscriptions are configured to retain information, you can view the details of the changes made to settings, assets, and objects.

This information includes the date the change was made and the user who made the change, which can be useful during troubleshooting. See About history settings.

About inventory change history

Change history for devices begins when there is a change to the information collected during the first report.

The first time a managed device reports inventory to the K1000 appliance, the information is considered to be a baseline report. As such, it is not recorded in the change history.

Add devices manually with the Administrator Console

Add devices manually with the Administrator Console

You can add devices to the K1000 inventory manually by entering device information on the Device Detail page.

Once created, manual records are not touched or modified by the K1000 or Agents. Subsequently, the fields in a manual record can only be updated manually by an administrator.

1.
Go to the Devices list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
Select Choose Action > New > Manual Device to display the Device Detail page.
Under Import device.xml, click Choose File to find and import an XML file that includes device inventory information. See Valid XML schema for Windows and Upload an XML file using the Administrator Console.

In the Summary section, enter a Name for the device, then skip to step 10.

In the Summary section, provide the following information:

Item

Description

Database field

Name

The hostname or IP address of the device.

NAME

System Description

A description of the device.

SYSTEM_DESCRIPTION

Model

The device model.

CS_MODEL

Chassis Type

The type of device, such as desktop or laptop.

CHASSIS_TYPE

IP Address

The IP address of the device.

IP

MAC

The device’s Media Access Control (MAC) address number.

MAC

OS Name

The operating system of the device, such as Windows, Mac OS X, or Linux.

OS_NAME

Service Pack

The service pack version number (Windows only).

SERVICE_PACK

Device Timezone

The K1000 Agent installed on the device uses this timezone.

TZ_AGENT

User

A user associated with this device.

USER

Domain

The domain of the device.

CS_DOMAIN

Notes

Any additional information you want to provide.

NOTES

4.
In the Hardware section, provide the following information:

Item

Description

Database field

RAM Maximum

The maximum amount of random-access memory (RAM) available.

RAM_MAX

Manufacturer

The device manufacturer.

CS_MANUFACTURER

CSP ID Number

Information used to identify the device.

BIOS_SERIAL_NUMBER

Asset Tag

Information used to identify device hardware.

ASSET_TAG

Motherboard Primary Bus

The main bus.

MOTHERBOARD_PRIMARY_BUS

Motherboard Secondary Bus

The peripheral bus.

MOTHERBOARD_SECONDARY_BUS

Processors

The CPU count, type, and manufacturer.

PROCESSORS

Architecture

The architecture of the device operating system, such as x86 or x64.

SYS_ARCH

Virtual Device

Used to identify devices that are virtual, such as devices running on VMware platforms. Not displayed for physical devices, such as laptops and servers.

VIRTUAL

CD/DVD Drives

The configuration of CD-ROM and DVD-ROM drives installed on the device.

CDROM_DEVICES

Sound Devices

Information about audio devices on the device.

SOUND_DEVICES

Monitors

The type and manufacturer of the monitor attached to the device. This field is not displayed for virtual devices.

MONITOR

Video Controllers

Information about video controllers on the device.

VIDEO_CONTROLLERS

BIOS Name

The BIOS name.

BIOS_NAME

BIOS Release Date

The date the BIOS version was released.

BIOS_RELEASE_DATE

BIOS Version

The BIOS version.

BIOS_VERSION

BIOS Manufacturer

The BIOS manufacturer.

BIOS_MANUFACTURER

BIOS Description

The BIOS description.

BIOS_DESCRIPTION

BIOS Identification Code

The BIOS identification code.

BIOS_IDENTIFICATION_CODE

BIOS Serial Number

The BIOS serial number.

BIOS_SERIAL_NUMBER

5.
In the Printers section, specify printer information related to the device.
6.
In the Agent section, specify the version number of the K1000 Agent installed on the device.
7.
In the User section, provide user information.

Item

Description

Database field

User Logged

The user currently logged in to the device. This entry includes the username and the domain to which the user belongs.

USER_LOGGED

User Fullname

The full name of the user who owns the device.

USER_FULLNAME

User Domain

The domain to which the user belongs.

USER_DOMAIN

Last User

The name of the most recent user who logged in to the device. Some devices might have multiple users.

USER

8.
In the Operating System section, provide information about the operating system installed on the device.

Item

Description

Database field

Version

The version number of the operating system.

OS_VERSION

Build

The build number of the operating system.

OS_BUILD

Number

The number of the operating system.

OS_NUMBER

Major Version

The number that identifies the major version of the operating system.

OS_MAJOR

Minor Version

The number that identifies the minor version of the operating system.

OS_MINOR

Minor Version (2)

Additional operating system version information.

OS_MINOR2

Architecture

The architecture of the device operating system, such as x86 or x64.

OS_ARCH

Family

The product family of the operating system.

OS_FAMILY

Domain

The domain of the device.

CS_DOMAIN

Installed Date

The date the operating system was installed.

OS_INSTALLED_DATE

Last Reboot

The length of time the operating system has been running.

LAST_REBOOT

Last Startup

The last time the operating system was turned off.

LAST_REBOOT

System Directory

The location of the system directory.

SYSTEM_DIRECTORY

Registry Size

The size of the registry.

REGISTRY_SIZE

Registry Maximum Size

The maximum size of the registry.

REGISTRY_MAX_SIZE

9.
In the Other section, provide additional information related to the device:

Item

Description

Database field

RAM Total

The total amount of random-access memory (RAM) on the device.

RAM_TOTAL

RAM Used

The amount of random-access memory (RAM) in use on the device.

RAM_USED

Internet Explorer Version

The version of Internet Explorer installed on the device.

IE_VERSION

.NET Versions

The version or versions of .NET installed on the device.

DOT_NET_VERSIONS

WMI Status

The status of the Windows Management Instrumentation (WMI) service (Windows Devices only).

WMI_STATUS

10.
Click Save.

The manual device icon appears in the device’s Status column on the Devices page: . Inventory for manual devices must be updated manually.

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