If you need to contact Support, you should provide various technical details for a speedy response. IT Security Search includes a utility that automatically gathers all the information that support engineers may need and stores it in a single ZIP file.
To create such a file, open the About box in the IT Security Search UI, select the Contact tab and click Save Information for Support. The file is not transferred to Support automatically. To submit it, open a service request at https://support.quest.com/contact-support.
Quest needs your consent for gathering the data, because some information in the resulting file may be considered sensitive. Quest ensures that storage and processing of this information are duly protected to safeguard your privacy.
The following information is gathered:
IT Security Search uses PowerShell to collect the data.