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InTrust 11.3.1 - Upgrade Guide

General Upgrade Information

Upgrade is supported for the following InTrust versions:

  • 11.3
  • 11.2
  • 11.1

This guide describes upgrading extended InTrust deployments, not default InTrust deployments.

To upgrade a default deployment, simply close all running InTrust client components and run the Default InTrust Suite on a computer where a previous version is installed in the default configuration.

Caution: The default InTrust components require that ports 900 and 8340 be open for inbound traffic. The InTrust installer knows how to configure these ports automatically in Windows Firewall.

In addition, IT Security Search and the InTrust repository API work with port 8341, which is not configured automatically. If you use the API or IT Security Search, make sure this port is open.

Upgrading Your InTrust Organization

Before You Start

To upgrade your installation of InTrust, you have to upgrade all InTrust servers in your organization using the InTrust suite setup. Below are several recommendations on the steps you should take before starting the upgrade procedure.

  • Close all applications working with InTrust servers (InTrust Deployment Manager, InTrust Manager, Repository Viewer, Knowledge Portal, and Monitoring Console).
  • Wait for completion of all gathering tasks and jobs on the InTrust servers.
  • Consider the accounts under which you are going to run setup. All the accounts you are going to use must be listed as InTrust organization administrators. For one of the InTrust servers you are going to upgrade, do the following:
    • Open InTrust Manager and connect to the InTrust server.
    • Open the properties of the root node.
    • Add the necessary accounts to the list that appears.
  • Optionally, you can stop the Quest InTrust Real-Time Monitoring Server service and Quest InTrust Server services on the InTrust servers pending upgrade. This can help speed up the upgrade process and ensures that InTrust setup does not interfere with service control. However, the updated versions of these services must be started manually after the upgrade.
  • If the computer where you are going to upgrade InTrust Server or InTrust Manager is a SQL server, then make sure in advance that the installed version of SQL Server Native Client is no earlier than the version required by InTrust 11.3.1; version 11.0.6538.0 of the client is redistributed with InTrust.

Step 1: Database Preparation

If you plan to work with InTrust accessing the databases under a dbo account, you can proceed to Step 2.

Otherwise (that is, if your InTrust databases were accessed using a non-dbo account or you plan to use such an account when working with InTrust), take the following steps:

  1. Have your database administrator run the following scripts on your InTrust databases:
    1. On the configuration database:
      • configdb.sql
      • InTrust9_0_configuration_schema.sql
    2. On the audit database(s):
      • auditdb.sql
      • ITFE80_EventsData.sql
    3. On the alert database(s)
      • alertdb.sql
      • InTrust9_0_alerts_schema.sql

Caution: These scripts are shipped with the distribution of your new InTrust version in the Scripts\Database Scripts folder. The scripts must be run using an account with the dbo role.

  1. Have your database administrator assign the database roles to those accounts planned for database access in accordance with the Minimal Rights and Permissions Required for InTrust Operations topic.
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