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InTrust 11.3.1 - Installing Agents Manually

Installing Agents Manually

This topic describes the deployment of InTrust agents with native methods on supported platforms. For details about transparent automatic deployment, see Getting Started with InTrust; for details about batch deployment on InTrust sites, see the Deployment Guide.

Microsoft Windows Computers

Agents should be deployed manually under the following (or similar) circumstances:

  • The InTrust server and the processed computers are connected by unreliable and slow links. Agent installation fails when the packet drop rate is higher than 5%.
  • The processed computers are behind a firewall.

To install an agent manually, run the ADC_AGENT.*.*.*.*.msi installation package from the DVD\Agent folder on the InTrust DVD on the target computer.

 

 

 

Note: If turned on, User Access Control (UAC) may prevent installation package from running properly. To avoid possible problems, the installation package should be run in an elevated context (use the Run as Administrator command).

If the DVD is unavailable, complete the following steps:

  1. Log on to the target computer using a local administrator account.
  2. Copy all files in the <InTrust_Server_installation_folder>\Server\ADC\Agent\winnt_x86\redist folder on the InTrust server to a local folder on the target computer. The agent will be installed to this folder.
  3. In the command prompt on the target computer, cd to this folder and run the following command:
    adcscm.nt_intel -install

The agent starts automatically after installation is complete.

To uninstall the agent, use the Add/Remove Programs facility. However, if the agent was installed through the command prompt, run the following command on the target computer:
adcscm.nt_intel -uninstall

Note: Installing an agent does not make it usable by the server, but only prepares it (unpacks installation files, starts services, etc.). Please make sure that you establish a connection with the desired server (see Establishing a Connection with the Server).

Solaris Computers

Agents must always be deployed manually on these computers. To install an agent, complete the following steps:

  1. Log in to the target computer under the root account. If you log in via telnet, log in using a normal account and then use the su command.
  2. Copy one of the following agent installation files to a local folder on the target computer:

    ./adcscm_package.solaris_intel.pkg—for a computer running on the Intel platform

    ./adcscm_package.solaris_sparc.pkg—for a computer running on the Sparc platform

    If you use a protocol with text and binary modes for copying (for example, FTP), make sure the mode is set to binary before the copying starts.

  3. Run the following command to install the agent:

    pkgadd -d Path

    Replace Path with the full path to the agent installation file you copied in Step 2.

  4. The system will prompt you for the package to install:
    The following packages are available:
      1  ADCAgent     Quest InTrust Agent
                      (i386.i86pc) 1.0

    Select package(s) you wish to process (or 'all' to process
    all packages). (default: all) [?,??,q]: 1

    Select the Quest InTrust Agent.
  5. You will be prompted to supply the path to the directory where the agent will be installed:

    Enter path to package base directory [?,q]

    Enter the installation path.

  6. Then the following prompt will be displayed:
    This package contains scripts which will be executed with super-
    user permission during the process of installing this package.

    Do you want to continue with the installation of <ADCAgent> [y,n,?]

    Enter Y to start the installation.
  7. After the process is complete, the following message will be displayed:
    Installation of <ADCAgent> was successful.

Make sure that you have enough disk space for the event cache, which is located in /var/InTrust by default. You can change the location by editing the agent.ini file located in the directory where you install the agent. If you want to make agent configuration changes, you must complete them before you establish a connection with the InTrust server.

Notes:

  • Installing an agent does not make it usable by the server, but only prepares it (unpacks installation files, starts services etc.). Please make sure that you establish connection with the desired server (see Establishing a Connection with the Server).
  • Uninstalling the agent does not automatically unregister it from InTrust servers.

Uninstalling the Agent

To uninstall the agent

  1. Run the following command on the target computer:

    ./pkgrm ADCAgent

  2. The following message will be displayed:

    The following package is currently installed:
       ADCAgent        Quest InTrust Agent
                       (i386.i86pc) 1.0

    Do you want to remove this package?

    Enter Y to remove the agent.

  3. The system will ask for confirmation:

    Removing installed package instance <ADCAgent>
    This package contains scripts which will be executed with super-
    user permission during the process of removing this package.

    Do you want to continue with the removal of this package [y,n,?,q]

    Enter Y to confirm.

  4. After the process is complete, the following message will be displayed:

    Removal of <ADCAgent> was successful.

Linux Computers

Note:

The agent is a 32-bit application. If you have a 64-bit system, make sure that 32-bit compatibility libraries are installed if you have one of the following 64-bit systems:

  • Red Hat Enterprise Linux 7.4, 7.3, 7.2, 7.1, 7, 6.9, 6.8, 6.7, 6.6, 6.5, 6.4, 6.3
  • Oracle Linux 7.4, 7.3, 7.2, 7.1, 7, 6.9, 6.8, 6.7, 6.6, 6.5, 6.4, 6.3
  • Debian GNU/Linux 8

The required packages on these systems are glibc.i686 and libuuid.i686. Debian requires libc6:i386 and libuuid1:i386.

Agents must always be deployed manually on Linux computers. To install an agent, complete the following steps:

  1. Log in to the target computer under the root account. If you log in via telnet, log in using a normal account and then use the su command.
  2. Copy the adcscm_package.linux_intel.sh installation script to a local folder on the target computer. If you use a protocol with text and binary modes for copying (for example, FTP), make sure the mode is set to binary before the copying starts.
  3. Start the script:

    ./adcscm_package.linux_intel.sh

    You will be prompted to supply the path to the installation directory.

After the installation, the agent will be started automatically.

Make sure that you have enough disk space for the event cache, which is located in /var/InTrust by default. You can change the location by editing the agent.ini file located in the directory where you install the agent. If you want to make agent configuration changes, you must complete them before you establish a connection with the InTrust server.

Notes:

  • Installing an agent does not make it usable by the server, but only prepares it (unpacks installation files, starts services etc.). Please make sure that you establish connection with the desired server (see Establishing a Connection with the Server).
  • Uninstalling the agent does not automatically unregister it from InTrust servers.

Uninstalling the Agent

To uninstall the agent, run the following script from the agent's working directory:

./Uninstall.sh

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