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Foglight Experience Monitor 5.8 - Hotfix Release Notes

Compatibility of this hotfix

Compatibility of this hotfix

The following is a list of product versions and platforms compatible with this hotfix.

Product Name

Product Version

Platform

Foglight Experience Monitor

5.8.0

All platforms supported for this version of Foglight Experience Monitor

 

 


System requirements

System requirements

For a list of hardware specifications for Foglight Experience Monitor systems, see the Foglight Experience Monitor 5.8.0 Release Notes Revision 1.

Final platform support notice

Support for FxM 5.6.x versions will be discontinued as of March 27, 2016. Customers running these versions of the product, are encouraged to upgrade their systems to the latest FxM version.

 


Product licensing

Product licensing

Your appliance should arrive with a commercial license key previously configured, but there may be circumstances in which only a temporary 90-day license key was installed. If your appliance has a temporary license key, you need to purchase and activate a commercial license key. Contact your Dell Sales representative about purchasing a license.

Important: If a temporary key is allowed to expire, the appliance agent stops collecting data until a valid key is provided, and any attempt to log in to the web console leads you to the Setup Wizard. Previously collected data is retained.

 

To activate a purchased license during setup:

  1. Launch the Setup Wizard and follow the instructions until you reach the Appliance License page.
  2. Verify that the License Type is Temporary.
  3. Contact Dell Support to request a commercial license, and specify the Host Id key.
  4. After you receive the new license, cut and paste it into the License Key box (not the Host Id box).
  5. Click Next.

To activate a purchased license at any time:

  1. Navigate to the System Information page, and click Change the license for the appliance.
  2. Verify that the License Type is Temporary.
  3. Contact Dell Support to request a commercial license, and specify the Host Id key.
  4. After you receive the new license, cut and paste it into the License Key box (not the Host Id box).
  5. Click Submit.

 


Installing this hotfix

Installing this hotfix

Note: For essential installation and configuration information, see the Foglight Experience Monitor Quick Installation Guide. For detailed coverage of the installation and configuration process, see the "Installing and configuring your Foglight Experience Monitor" chapter in the Foglight Experience Monitor Installation and Administration Guide. For information about the version upgrade path that you can take from one version of Foglight Experience Monitor to another, see the Foglight Experience Monitor 5.8.0 Release Notes Revision 1.

 

Download upgrades from the Dell Support Portal and install them using the following procedure. This method of upgrading is recommended.

Hotfix file name: fxm_5-8-0-2016092201_laurel64.pkg.

 

To install this hotfix:

  1. In the Foglight Experience Monitor web console, navigate to the Upgrade page.
  2. Click Browse in the Upgrade Appliance section and locate the package (.pkg file) on your local hard drive.
  3. Click Upload to upload the package to the appliance.
    The uploading process is complete when the Install button appears.
  4. Click Install to start the update process, during which the package is decompressed, decrypted, and then installed into the proper locations on the appliance.

 

Important: The Log page is displayed until the upgrade installation process requires all system applications to stop. Consequently, the web console will not be available and the system may be offline for a period of 30 minutes to 3 hours. Do not reboot the appliance during the upgrade. When the console program is available during the database upgrade process, you can log in to see the progress of the upgrade. When the web console login page becomes available, the upgrade is complete.

Note: The upgrade file must have a .pkg extension, otherwise you will receive an error message.

 


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