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Foglight Experience Monitor 5.8.1 - User Guide

Installing and configuring Multi-appliance clusters Configuring the appliance Specifying monitored web traffic Transforming monitored URLs Managing applications Foglight components and the appliance Using the console program Troubleshooting the appliance Appendix: Third party software Monitoring the user experience Customizing reports The alarm system Integrating the appliance SOAP-based web services

Using the SOAP Fault Log

The SOAP Fault Log (accessed from the Analysis menu) allows you to view and search through SOAP faults recorded by the appliance. Faults are recorded in the SOAP Fault Log whenever they are detected in the SOAP traffic that the system is monitoring.

The SOAP Fault Log displays 1000 faults per page, starting with the most recent recorded SOAP fault. Click previous 1000 and next 1000 to navigate through the log entries in order.

The following table outlines the information displayed for each captured User Session.

Time

The time that the fault occurred.

Fault Code

The value of the faultcode tag in the SOAP Fault element.

SOAP Servers

The Server IP associated with the fault.

SOAP Consumer

The IP of the SOAP Consumer.

SOAP Operation

The name of the SOAP Operation.

Details

Click on the link to display details associated with the fault.

For more details, refer to these topics:

Refining the list of SOAP faults

Use the controls in the Criteria section of the page to refine the information displayed.

Enter the desired fault code string.

The SOAP Server box allows you to search for faults that occurred on a specific SOAP server. SOAP Servers are identified by the destination IP address in SOAP message traffic.

The SOAP Consumer box allows you to search for faults that occurred for a specific SOAP Consumer. SOAP Consumer provides metrics from the perspective of consumers of your SOAP based web services.

The SOAP Operations box allows you to search for faults that occurred on a specific SOAP Operation. A SOAP operation is defined by the SOAP Action String in the HTTP header and the SOAP function name embedded in the SOAP body of a SOAP message.

Select an option from the Time Period box (last 15 minutes, last 30 minutes, last 45 minutes, last hour, last 2 hours, last 4 hours) or use the Time Range boxes to define start and end times, as well as the date of the log.

When all the criteria have been defined, click the Go button to regenerate the log display.

Viewing metrics in the SOAP Fault Log

From the SOAP Fault Log page, you can click on a SOAP Consumer, SOAP Server, or SOAP Operation link and open the All Metrics View for the associated metric and resource that generated the fault. Conversely from a SOAP Server, SOAP Consumer, and SOAP web Service page you can move to a SOAP Fault Long within the same time period.

If you click on the Details links in the All Metrics View you can view details for a specific fault. From the HTTP Fault page, you can view information about the fault and also follow the links to the SOAP Server, SOAP Consumer, SOAP Operations, SOAP web Service generated by the fault.

Taking snapshots

From within any report set, Metric View, All Metrics View or Metric Analysis page, you can take a snapshot. This gives you an opportunity to capture a report for future reference. Since the appliance is continuously monitoring traffic and changing the database, it is possible that you may not be able to recreate the exact display you are currently viewing at a later time. Thus, snapshots allow you to preserve the exact view that may indicate a problem or issue that you may wish to explore.

Snapshots are created by clicking the Take Snapshot link that appears at the bottom of the report page.

The Snapshots page, accessed from the Monitoring menu, provides a list of your current snapshots. You can edit, view, or remove snapshots from this page.

Figure 36. Snapshots page

You can view the snapshot by clicking the snapshot title, and remove a snapshot by selecting its check box and clicking Delete.

The Snapshot > Edit page, accessed by clicking the Edit link, allows you to specify a title and comment for the snapshot by modifying the information in the Title and Comment boxes.

Figure 37. Snapshots: Edit

The next time you view the actual snapshot, the title and comment you entered appears in the display.

Add your own snapshot comments to add some additional context to what is shown in the image.

 

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