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Foglight Experience Monitor 5.8.1 - User Guide

Installing and configuring Multi-appliance clusters Configuring the appliance Specifying monitored web traffic Transforming monitored URLs Managing applications Foglight components and the appliance Using the console program Troubleshooting the appliance Appendix: Third party software Monitoring the user experience Customizing reports The alarm system Integrating the appliance SOAP-based web services

Configuring the license

This option displays a submenu with licensing options.

Press 2 to enter your activation key.

More advanced options

The More Advanced Options menu displays a submenu of advanced settings.

The following options are available:

System restart

From the System Restart menu, you can restart or shut down the appliance.

Troubleshooting

If you are experiencing problems, you can use the Troubleshooting menu to help diagnose them.

Verify Network Configuration

This option runs a series of tests to validate the appliance’s network settings.

Verify Monitor Device Traffic

This option allows you to verify whether the NIC ports are receiving any traffic. If no traffic is displayed, verify the following:

Verify Access to Web Server

This option verifies the web server is running and can be accessed locally.

Verify Access to IP Address

This option allows you to ping an IP address to verify that there is a network path from the appliance to the machine responding to the IP address you specify. This option is useful if some users report they are unable to access the web console.

Verify DNS Resolution

This option allows you to enter a site name and verify DNS resolution is working. If DNS resolution is working, one or more IP addresses will appear next to the site name. If DNS resolution is not working, an error message will appear.

Verify Network Device Status

This option displays the status of the Network Interface Cards. Use this option to verify the NIC drivers are loaded, and there are no hardware problems.

If the output appears in the same format as the sample shown below, the NIC drivers have been loaded correctly. Be sure there are not an excessive amount of RX and TX errors, dropped packets or overruns. This may indicate a hardware problem with the NIC.

Verify Trace Route Using UDP

 

Verify Trace Route Using ICMP

If you plan on using trace routes in alarm actions, these options allows you to verify which protocols work with your current network configuration. If the UDP protocol test succeeds, no changes are necessary to the system. If only the ICMP protocol test succeeds, you must configure the system to use the ICMP protocol for trace routes (For more information, see Traceroute protocol). If both tests fail, you need to configure your network to allow trace route capability.

Each option prompts you for an external host name to trace route to. Enter a valid external host name, and press Enter. A trace route is executed to the host name you entered. After the trace route is executed, the output indicates whether the test succeeded or failed.

Create Support Bundle

This option creates a support bundle of all the log files on the appliance in the home directory of the user logged in to the appliance. For example, if you are logged in as setup, the directory /home/setup contains the support bundle.

Secure Copy (SCP) these files to a path on your computer and then email them to Quest Technical Support.

Create TCP Dump File

This option allows you to capture a tcpdump file and transmit it to the Quest FTP site. You need to specify the ports used to find traffic, and the amount of time during which packets will be captured.

Blink LED on NIC Port

Use this option to confirm which physical NIC port on the appliance corresponds to the port identifier: eth0, eth1, eth2, eth3, and—if available—eth4, eth5, eth6, and eth7.

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