Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Get Live Help
You have selected a product bundle. Can you please select the individual product for us to better serve your request.*
There is not a technical support engineer currently available to respond to your chat. For prompt service please submit a request using our service request form.
The following articles may solve your issue based on your description.
Server by Port
This metric indicates when the process of decrypting traffic has been aborted. Possible causes are:
Any value greater than 0 means that some traffic is being missed.
This metric is incremented by the agent each time encounters an unknown content type in an SSL record.
This metric indicates that an unknown handshake message was received during the startup phase of communication. This could indicate that a non-standard SSL version is in use.
This metric is incremented each time the system sees that an SSL handshake fails.
This metric indicates that the SSL key in use either expired or is incorrect.
If your environment includes a SafeNet HSM server, this metric increments on the following errors:
This error indicates that the SSL record did not contain enough data to extract all of the fields needed to decrypt the session data. Often, this can be caused by packet drops.
The metric is incremented for each occurrence of this error.
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
© 2020 Quest Software Inc. ALL RIGHTS RESERVED.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
Upgrade to IE 11 Click here
Upgrade to Chrome Click here
If you continue in IE8, 9, or 10 you will not be able to take full advantage of all our great self service features.