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Foglight Experience Monitor 5.8.1 - Installation and Administration Guide

Table of Contents

Installing and configuring

Pre-installation considerations

Required hardware and network information Network taps

Installing Foglight Experience Monitor

Installing the appliance on the rack Connecting the appliance Making network connections Setting the appliance clock Entering required network information

Configuring the appliance

Using the web console and setup wizard Entering a permanent license key Configuring the Appliance Type Designating Time Servers Configuring protocols Detecting ports in use Configuring servers Completing the Setup Wizard

Maintaining the appliance Advanced configuration options

Appliance management Data monitoring Foglight Experience Monitor and Ixia Net Tool Optimizers

Multi-appliance clusters

About multi-appliance configurations Setting up High Availability (HA) mode

Configuring Probes for High Availability mode Deleting High Availability configurations

Aggregation of metrics and configuration

Aggregating metrics Configuration settings Storing report sets

Switching from stand-alone to clusters

Creating a cluster from a stand-alone appliance

Configuring the appliance

Network settings

Foglight Mail Network Time Servers (NTP) SNMP Other

User account management Global user account options Increasing security for user account management and access privileges

Security settings on the appliance

Configuring the web server to use SSL

Report settings

Email groups Adding email groups Scheduled reports Metric categories Database metrics Baseline calculations Time frames Distribution metrics Percentile metrics Foglight metrics User agent transformations

Database configuration

Viewing the database page Viewing the database details page Resetting a database Resetting the configuration Exporting a configuration Importing a configuration Setting database retention Configuring remote database access Purging existing resources

Appliance integrity

Viewing system information System information in a multi-appliance setup Viewing and changing the license Database repair log

Updating the appliance

Installing an upgrade

Backing up and restoring data

Restoring a backup How backup works About the security of your appliance

Specifying monitored web traffic

Configuration settings Identifying protocols

Manually adding protocols and ports Automatically discovering ports Removing protocols Managing protocols on a Portal

Managing monitored servers

Manually adding a new server Automatically discovering servers Removing servers Editing server details Configuring server options Configuring SSL keys Exporting SSL keys from IIS Managing servers on a Portal

Using filters to exclude traffic Defining subnets

Manually adding subnets Automatically discovering subnets Checking for overlapping subnets Configuring a default subnet Removing subnet definitions Managing subnets on a Portal

Identifying user sessions

How user sessions are identified Configuring user session identification Defining user session options Configuring client IP tags Augmenting user sessions log information Using logout patterns to detect completed sessions

Monitoring instrumented web pages

Instrumenting web pages Configuring instrumentation options and metrics

Transforming monitored URLs

Encoded and decoded URLs Setting URL encoding in the Resource List Setting URL encoding for user sessions metrics in the All Metrics View Filtering data in the Resource List

Processing and aggregating URLs

Sending URLs to the Foglight Experience Viewer Transforming URLs example using variable rules

Managing URL transformation rules Defining site rules

Declaring site rules Automatically discovering site rules Editing and removing site rules

Defining path rules

Segment rules as path rule components Segment rule actions Managing path rules Editing and removing path rules

Managing variable rules

Transforming query variables Transforming form variables Transforming session identification variables Performing actions on variable names and values

Defining page hints Defining hit hints Defining asynchronous page hints Defining asynchronous hit hints Testing hints Deleting hints

Advanced URL options

"Show ports in URLs" option "Show parameters in URLs" option "Show HTTP request methods in URLs" option "POSTs with no content-type should be handled as XML" option Proxy tunneling "Do not strip the "www" prefix from URLs" option "Ignore 401 codes during NTLM authentication" option "Exclude redirections from metric calculations" option "Use HTML parser for page recognition" option Extensions Response codes

Managing applications

Integrating with CA SiteMinder

Communicating with SiteMinder

Integrating with SafeNet Hardware Security Modules (HSMs)

Configuring Foglight Experience Monitor to use SafeNet HSM Associating monitored SSL ports with HSM keys

Managing application components

Defining an application component Editing an application component Deleting an Application Component Defining an instrumented application component Editing an instrumented application component Deleting an instrumented application component

Managing services definitions

Configuring services auto-discovery Configuring synthetic transactions Managing existing service definitions Using alternative methods to define a service

Monitoring Microsoft Office SharePoint Servers

Configuring SharePoint monitoring Configuring how URLs display SharePoint and SOAP

Monitoring PeopleSoft applications

Monitoring PeopleSoft applications Configuring how URLs display

Monitoring Siebel applications

Monitoring Siebel applications Configuring how URLs display

Monitoring SOAP applications

Defining a SOAP application Modifying SOAP application definitions Defining a SOAP transaction Managing existing SOAP transaction definitions Mapping SOAP operations to a web service Adding and removing SOAP tags

Configuring enterprise-wide service levels

Setting enterprise-based service levels

Foglight components and the appliance

Connecting to the Foglight Experience Viewer

How Foglight Experience Monitor and Foglight Experience Viewer work together Connecting the appliance to your network Connecting Foglight Experience Viewer to a Foglight Experience Monitor Configuring monitoring appliances

Foglight Management Server

Ensuring product compatibility Setting up the Cartridge for FxM Configuring the appliance for data communication Exporting metrics to Foglight

Synthetic transaction scripts

Using the console program

Accessing the console program

Logging in using the Dell Remote Access Controller (DRAC) Logging in from Microsoft Windows Logging in from Linux and UNIX

Exploring the main menu Network configuration

Configuring the control device Configuring the auxiliary device settings Displaying information for monitor devices Advanced network settings

System date and time configuration

System date configuration System time configuration System timezone configuration

Database management Account management

Change password Enable and disable SSH access Enable and disable web access

Appliance update

Update from CD Update from PKG file Update from USB flash drive

Advanced options

Configuring the appliance type Configuring Foglight Experience Viewer settings Reset firewall to allow HTTP Add and remove network device Configuring the license More advanced options

System restart Troubleshooting

Sample output for NIC driver

Reporting system status Logging out of the console program

Troubleshooting the appliance

Common issues when installing the appliance

Appliance connection failure through a web browser All reports are empty Verify the network configuration and connectivity Verify the network tap configuration Verify the server configuration

Appliance runtime issues

Foglight Experience Monitor reports Report sets are not updating

Confirming system health

System performance System events Database performance Error rates

Using the appliance support tools

Install log Creating a support bundle Monitor NIC activity test TCP dump

Appendix: Third party software

Using X-Forwarded-For

Enabling the insert X-Forwarded-For in the HTTP profile iRule Configuring the web server to extract the IP address from the HTTP header

Appendix: Dell PowerEdge system appliance

Dell PowerEdge R300 and R310 Dell PowerEdge R610 Dell PowerEdge R710 Dell PowerEdge R720 Dell PowerEdge R730 Updating the Dell system firmware on the appliance

Accessing the drivers and downloads Downloading the ISO images Updating the firmware on the appliance

Appendix: Dell PowerEdge system appliance

This section provides details about Dell PowerEdge System appliances that can be used with the Foglight Experience Monitor.


	IMPORTANT: The Dell PowerEdge 2950 is no longer supported for Foglight Experience Monitor.

For more information, see these topics:

•

Dell PowerEdge R300 and R310

•

Dell PowerEdge R610

•

Dell PowerEdge R710

•

Dell PowerEdge R720

•

Dell PowerEdge R730

•

Updating the Dell system firmware on the appliance

Dell PowerEdge R300 and R310


	IMPORTANT: The Dell PowerEdge R300 and R310 are no longer being issued with new versions of the Foglight Experience Monitor. The following information is for existing customers who have these appliances implemented as part of their monitoring solution.

For Dell PowerEdge R300 and R310 series, the appliance back panel is similar to the following diagram. The two monitoring ports are located on the dual-port add-in NIC, and are configured for use with either fiber-based networks or copper-based networks (copper NIC ports shown in the following diagram).


	NOTE: Additional monitoring ports can be added to your default configuration, if necessary. Foglight Experience Monitor currently supports up to eight monitoring NIC ports.

Figure 124. Dell PowerEdge R300/ R310 back panel


1 – Monitoring NICs (eth2, eth3) 2 – Power Supply 3 – System Identification Button 4 – System Status Indicator 5 – System Status Indicator Connector	6 – Auxiliary Port (eth1) 7 – Control Port (eth0) 8 – 2.0-Compliant USB Connectors (2) 9 – Video Connector 10 – Serial Connector

Dell PowerEdge R610


	IMPORTANT: The Dell PowerEdge R610 is no longer being issued with new versions of the Foglight Experience Monitor. The following information is for existing customers who have this appliance implemented as part of their monitoring solution.

For Dell PowerEdge R610 series, the appliance back panel is similar to the following diagram. The four monitoring ports are located on the dual-port add-in NIC, and are configured for use with either fiber-based networks or copper-based networks (copper NIC ports shown in the following diagram).


	NOTE: Additional monitoring ports can be added to your default configuration, if necessary. Foglight Experience Monitor currently supports up to eight monitoring NIC ports.

Figure 125. Dell PowerEdge R610 back panel


1 – Dell Remote Access Controller 2 – Serial Port 3 – Monitoring NICs (eth4) 4 – Monitoring NICs (eth5) 5 – Video Port 6 – USB Port 7 – Control Port (eth0)	8 – Auxiliary Port (eth1) 9 – Monitoring NICs (eth2) 10 – Monitoring NICs (eth3) 11 – System Status Indicator 12 – System Status Indicator Connector 13 – System Identification Button 14 – Power Supply 15 – Power Supply

Dell PowerEdge R710


	IMPORTANT: The Dell PowerEdge R710 is no longer being issued with new versions of the Foglight Experience Monitor. The following information is for existing customers who have this appliance implemented as part of their monitoring solution.

For Dell PowerEdge R710 series, the appliance back panel is similar to the following diagram. The four monitoring ports are located on the dual-port add-in NIC, and are configured for use with either fiber-based networks or copper-based networks (copper NIC ports shown in the following diagram).


	NOTE: Additional monitoring ports can be added to your default configuration, if necessary. Foglight Experience Monitor currently supports up to eight monitoring NIC ports.

Figure 126. Dell PowerEdge R710 back panel


1 – Dell Remote Access Controller Port 2 – Serial Port 3 – Video Port 4 – USB Ports 5 – Control Port (eth0) 6 – Auxiliary Port (eth1) 7 – Monitoring NICs (eth2) 8 – Monitoring NICs (eth3)	9 – System Status Indicator 10 – System Status Indicator Connector 11 – System Identification Button 12 – Power Supply 13 – Redundant Power Supply 14 – Monitoring NICs (eth4) 15 – Monitoring NICs (eth5)

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